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:iphone: Home Assistant for Apple platforms
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Nabu casa expiration won't allow login #365

Closed riemers closed 3 years ago

riemers commented 5 years ago

So happens that my Nabu Casa expired. When that happened the app gives a certificate error (i presume that is from the nabu casa url at that point being no longer valid)

image

Didn't test if i start all over, but it should give a more meaningfull message. After i fixed my subscription with nabu it worked again just fine.

bachya commented 5 years ago

Same. FWIW, I've experienced this same error with both my Nabu Casa URL and the URL I use to expose the NGINX proxy in front of my HASS to the internet.

riemers commented 5 years ago

assuming your nginx proxy didn't have a valid cert. Since when i updated my nabu it was ok again (i did have a valid cert for my external ip)

bachya commented 5 years ago

I definitely have a valid cert.

riemers commented 5 years ago

Also getting the "Error sending significant location change lo..." not sure if it is related might be a dupe but initial post was new.

robbiet480 commented 5 years ago

This is going to require a fix on the cloud infrastructure side as well as in the app. @balloob is looking into this one for me. Will keep you posted.

riemers commented 5 years ago

Just found out another thing. If you have Nabu casa remote url "disabled" in HA the ios app will still try to connect with it since i get an ssl error and it will hang on the sensors. When i turned on the remote url i was able to login. (have my own url already so never really used it only for google assistant and support)

maibruno commented 5 years ago

that's it.. I was just reporting the same issue over a week. Your comment finaly allowed me to connect by the app for the first time.

robbiet480 commented 5 years ago

@riemers That's also a known issue which cloud team is working on for me.

ajchatham commented 4 years ago

Any update on this? I'm having the same issue. Seems like it's not automatically renewing the cert? My subscription is current so I'm confused. image

balloob commented 4 years ago

@ajchatham could you reach out to us at https://www.nabucasa.com/support/ or join us on Discord in the #cloud channel.

ajchatham commented 4 years ago

I just responded in discord channel.

On Wed, Nov 11, 2020 at 11:54 AM Paulus Schoutsen notifications@github.com wrote:

@ajchatham https://github.com/ajchatham could you reach out to us at https://www.nabucasa.com/support/ or join us on Discord https://www.home-assistant.io/join-chat/ in the #cloud channel.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/home-assistant/iOS/issues/365#issuecomment-725628663, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAPW24QZCLZXV5RR3M3GNUTSPLTYTANCNFSM4HMJA4GA .

-- Andrew Chatham ajchatham@gmail.com 401.369.0073

zacwest commented 3 years ago

Please contact Nabu Casa if you experience SSL issues like the above.