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:beginner: Home Assistant Operating System
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Upgrade from 9.5 to 10.1 loses network connection #2545

Closed andyp05 closed 12 months ago

andyp05 commented 1 year ago

Describe the issue you are experiencing

Before upgrade from 9.5 to 10.1, the CLI screen says IPv4 addresses of enp1s0: 192.168.1.205/24

After upgrade it says: IPv4 addresses of enp1s0:

Reinstalled 9.5. It is back: Could not use: ha os update --version 9.5 to downgrade since I has no network. Put down a new OS using BelenaEtcher IPv4 addresses of enp1s0: 192.168.1.205/24

One thing I did notice is that an error was generated during boot that said unable to synchronize time.

What operating system image do you use?

generic-x86-64 (Generic UEFI capable x86-64 systems)

What version of Home Assistant Operating System is installed?

10.1

Did you upgrade the Operating System.

Yes

Steps to reproduce the issue

  1. Upgrade to 10.1

Anything in the Supervisor logs that might be useful for us?

No

Anything in the Host logs that might be useful for us?

None I can capture.

System information

No response

Additional information

No response

domo-greg commented 1 year ago

Je rejoins l'issues car j'ai le même problème qu'@andyp05 impossibilité de connexion avec la version 10.1 actuelle. je suis obligé de rester sur la version 9.5 du système d'exploitation

agners commented 1 year ago

@andyp05 @domo-greg what type of systems do you have (make/model especially also what type of Ethernet adapter is in that system?).

domo-greg commented 1 year ago

C'est un mini pc de la marque nipogi. La carte ethernet est une realteck ethernet family

andyp05 commented 1 year ago

I can SSH in or get to the CLI. What command do I type in to get the ethernet card info? I have a mini-pc KAMRUI GK3 Plus Mini PC,12th Intel Alder Lake- N95, Gigabit Ethernet

agners commented 1 year ago

Typically you can check this using lspci or similar commands, however this might not be available when using the SSH add-on.

You'd need to use the Operating System SSH access (see https://developers.home-assistant.io/docs/operating-system/debugging#ssh-access-to-the-host).

gaborbernat commented 1 year ago

I can confirm I see the same with https://www.amazon.com/dp/B0BS369VMF, same with 10.2 and 10.1. 9.5 works as expected.

gaborbernat commented 1 year ago

The symptoms are similar to https://github.com/home-assistant/operating-system/issues/2517, however in my case the M2.SSD is not an issue.

gaborbernat commented 1 year ago

PXL_20230605_010535509 PXL_20230605_005637057

Here's the requested information @agners

gaborbernat commented 1 year ago

One change I noticed with 10.2 is that now the ethernet connection reports no carrier (even though plugged in and lights flashing), and such cannot downgrade back to 9.5. As ha os update does not work with offline files my mini PC is essentially useless, as I'll have to do a fresh install...

This wasn't the case with 10.1 where I could downgrade after disabling ASPM and resetting the network connection.

andyp05 commented 1 year ago

I have the same computer as: @gaborbernat and am experiencing the same issues.

Thanks.

gaborbernat commented 1 year ago

I've created a bootable USB with 9.5 and booted from that which allowed me to start it up again with network access. Is it possible to use ha os update to update the os in a different disk than the one booted into to repair my PC?

agners commented 1 year ago

We have an A/B type system. You can force the system to boot the other system next time using:

rauc status mark-active other

Then reboot the system.

gaborbernat commented 1 year ago

I meant as in using the 9.5 OS to downgrade the other (non-live) disk to 9.5. That is because only 9.5 has network, so I cannot downgrade 10.2 once booted into it.

gaborbernat commented 1 year ago

@agners another things I noticed is that the Wifi card is not detected, any idea for that?

nochlab1 commented 1 year ago

@agners another things I noticed is that the Wifi card is not detected, any idea for that?

Did you fix this? I got a 12th gen n95 mini pc and both ethernet show up but not the wifi card which i need

andyp05 commented 1 year ago

KAMRUI GK3 Plus Mini PC died 3 months in. Horrible support/warranty. Trashed it. Moved to an Intel NUC and everything works as expected. I am not in a position to test this anymore. But I'll leave this issue open for everyone else having the same issues.

PlayFaster commented 1 year ago

Just in case anyone else is experiencing this issue and (like myself) has spent some time searching, there are three (3) issues, all very similar on this matter at present (Home Assistant OS ver 10x not able to obtain an IP address, particularly impacting NiPro NUCs with Realtek Ethernet.

See #2517 . OP resolved this by changing SSD but general issue seems broader. See #2630 . Open as of now, I've posted by experiences there, hoping it may help to progress this issue.

Thanks

github-actions[bot] commented 12 months ago

There hasn't been any activity on this issue recently. To keep our backlog manageable we have to clean old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant OS version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

agners commented 12 months ago

Since the OP moved to a different platform, and #2630 has been resolved, I consider this as solved too. If one of the folks speaking up here can reproduce the problem on OS 11.1 still, please open a new issue. Thanks!