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:beginner: Home Assistant Operating System
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unable to upgrade HA OS 12.3 to 12.4 #3452

Closed SL552114 closed 4 months ago

SL552114 commented 4 months ago

Describe the issue you are experiencing

when attempting the upgrade of HA OS 12.3 to 12.4 the system throws an error and asks me to check the supervisor logs.

What operating system image do you use?

rpi4-64 (Raspberry Pi 4/400 64-bit OS)

What version of Home Assistant Operating System is installed?

12.3

Did the problem occur after upgrading the Operating System?

No

Hardware details

System Information

version core-2024.6.4
installation_type Home Assistant OS
dev false
hassio true
docker true
user root
virtualenv false
python_version 3.12.2
os_name Linux
os_version 6.6.28-haos-raspi
arch aarch64
timezone Europe/Berlin
config_dir /config
Home Assistant Community Store GitHub API | ok -- | -- GitHub Content | ok GitHub Web | ok GitHub API Calls Remaining | 5000 Installed Version | 1.34.0 Stage | running Available Repositories | 1389 Downloaded Repositories | 21
Home Assistant Cloud logged_in | false -- | -- can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok
Home Assistant Supervisor host_os | Home Assistant OS 12.3 -- | -- update_channel | stable supervisor_version | supervisor-2024.06.2 agent_version | 1.6.0 docker_version | 25.0.5 disk_total | 457.7 GB disk_used | 16.6 GB healthy | true supported | true host_connectivity | true supervisor_connectivity | true ntp_synchronized | true virtualization | board | rpi4-64 supervisor_api | ok version_api | ok installed_addons | Duck DNS (1.17.0), File editor (5.8.0), Samba share (12.3.1), Studio Code Server (5.15.0), Terminal & SSH (9.14.0), Node-RED (18.0.1), AdGuard Home (5.1.1), OneDrive Backup (2.3.1)
Dashboards dashboards | 3 -- | -- resources | 16 views | 20 mode | storage
Recorder oldest_recorder_run | June 21, 2024 at 6:29 PM -- | -- current_recorder_run | June 30, 2024 at 4:13 PM estimated_db_size | 1470.65 MiB database_engine | sqlite database_version | 3.44.2

Steps to reproduce the issue

1 navigate to upgdates: will show HA OS 12.4

  1. click on update
  2. wait for error message

Anything in the Supervisor logs that might be useful for us?

2024-06-30 21:07:14.393 ERROR (MainThread) [supervisor.os.manager] Home Assistant Operating System update failed with: Installation error: Failed updating slot boot.0: failed to run slot hook: Child process exited with code 1

Anything in the Host logs that might be useful for us?

nothing in host, but in Core:

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:241
integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 4:19:24 PM (2 occurrences)
Last logged: 9:07:14 PM

[546728974016] Unexpected exception
[546728979056] Unexpected exception
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/hassio/update.py", line 213, in async_install
    await async_update_os(self.hass, version)
  File "/usr/src/homeassistant/homeassistant/components/hassio/handler.py", line 57, in _wrapper
    data = await funct(*argv, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/hassio/handler.py", line 224, in async_update_os
    return await hassio.send_command(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/hassio/handler.py", line 599, in send_command
    raise HassioAPIError(error.get(ATTR_MESSAGE))
homeassistant.components.hassio.handler.HassioAPIError: Unknown error, see supervisor

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 241, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2741, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2784, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 977, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1049, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/update/__init__.py", line 157, in async_install
    await entity.async_install_with_progress(version, backup)
  File "/usr/src/homeassistant/homeassistant/components/update/__init__.py", line 461, in async_install_with_progress
    await self.async_install(version, backup)
  File "/usr/src/homeassistant/homeassistant/components/hassio/update.py", line 215, in async_install
    raise HomeAssistantError(
homeassistant.exceptions.HomeAssistantError: Error updating Home Assistant Operating System: Unknown error, see supervisor

System information

System Information

version core-2024.6.4
installation_type Home Assistant OS
dev false
hassio true
docker true
user root
virtualenv false
python_version 3.12.2
os_name Linux
os_version 6.6.28-haos-raspi
arch aarch64
timezone Europe/Berlin
config_dir /config
Home Assistant Community Store GitHub API | ok -- | -- GitHub Content | ok GitHub Web | ok GitHub API Calls Remaining | 5000 Installed Version | 1.34.0 Stage | running Available Repositories | 1389 Downloaded Repositories | 21
Home Assistant Cloud logged_in | false -- | -- can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok
Home Assistant Supervisor host_os | Home Assistant OS 12.3 -- | -- update_channel | stable supervisor_version | supervisor-2024.06.2 agent_version | 1.6.0 docker_version | 25.0.5 disk_total | 457.7 GB disk_used | 16.6 GB healthy | true supported | true host_connectivity | true supervisor_connectivity | true ntp_synchronized | true virtualization | board | rpi4-64 supervisor_api | ok version_api | ok installed_addons | Duck DNS (1.17.0), File editor (5.8.0), Samba share (12.3.1), Studio Code Server (5.15.0), Terminal & SSH (9.14.0), Node-RED (18.0.1), AdGuard Home (5.1.1), OneDrive Backup (2.3.1)
Dashboards dashboards | 3 -- | -- resources | 16 views | 20 mode | storage
Recorder oldest_recorder_run | June 21, 2024 at 6:29 PM -- | -- current_recorder_run | June 30, 2024 at 4:13 PM estimated_db_size | 1471.60 MiB database_engine | sqlite database_version | 3.44.2

Additional information

I have restarted everything multiple times and other updates, of Surpervisor or of add-ins/ integrations as well as HACS are running smoothly.

sairon commented 4 months ago

Can you access the device directly (i.e. with a keyboard and display)? It would be interesting to see what journalctl -u rauc.service shows.

Anyway, since #3432 shows exactly the same symptoms, I'm closing this as a duplicate. Please use the other issue for tracking the issue.