You are running an unsupported installation

LucaDiba commented 3 years ago

Hardware Environment

[X] Raspberry Pi 4
[ ] ODROID [C2/C4/N2(+)/XU4]
[ ] ASUS Tinker [S]
[ ] Intel NUC (or compatible)
[ ] OVA (Open Virtualization Applicance, on Intel NUC or any other hardware, please add the Hypervisor you are using)

Home Assistant OS release:

[ ] Fresh installation of release x.y
[X] Updated from version ?.? (I don't know, I installed it in July 2020)

Additional information (if accessible):

System Health

Home Assistant Core Integration

version: 0.118.4
installation_type: Home Assistant OS
dev: false
hassio: true
docker: true
virtualenv: false
python_version: 3.8.6
os_name: Linux
os_version: 4.19.127-v7l
arch: armv7l
timezone: Europe/Rome

Home Assistant Cloud

logged_in: false
can_reach_cert_server: ok
can_reach_cloud_auth: ok
can_reach_cloud: ok

Hass.io

host_os: HassOS 4.17
update_channel: stable
supervisor_version: 2020.11.0
docker_version: 19.03.12
disk_total: 57.8 GB
disk_used: 22.7 GB
healthy: true
supported: failed to load: Unsupported
board: rpi4
supervisor_api: ok
version_api: ok
installed_addons: Samba share (9.3.0), File editor (5.2.0), Duck DNS (1.12.4), Mosquitto broker (5.1), Terminal & SSH (8.9.1), Google Assistant Webserver (0.0.4), Dropbox Sync (1.3.0), Node-RED (7.2.11), InfluxDB (3.7.9), Grafana (5.3.6), Plex Media Server (2.4.2), ESPHome (1.15.3)

Lovelace

dashboards: 1
mode: storage
views: 6
resources: 5

Journal logs:

Kernel logs:

Description of problem:

I have the error “You are running an unsupported installation” on the Supervisor page since a while (I don’t know exactly how much time).

Below is a list of issues found with your installation, click on the links to learn how you can resolve the issues.

Network Manager

ludeeus commented 3 years ago

Can you run the following commands and paste the output in this issue?

$ ha network info
$ ha supervisor info
$ ha host info
$ nmcli

LucaDiba commented 3 years ago

~ $ ha network info
docker:
  address: 172.30.32.0/23
  dns: 172.30.32.3
  gateway: 172.30.32.1
  interface: hassio
interfaces:
  wlan0:
    gateway: [[GATEWAY]]
    id: [[SSID]]
    interface: wlan0
    ip_address: [[IPADDR[[
    method: static
    nameservers:
    - 8.8.8.8
    - 8.8.4.4
    primary: true
    type: 802-11-wireless

~ $ ha supervisor info
addons:
- description: Expose Home Assistant folders with SMB/CIFS
  icon: true
  logo: true
  name: Samba share
  repository: core
  slug: core_samba
  state: started
  update_available: false
  version: 9.3.0
  version_latest: 9.3.0
- description: Simple browser-based file editor for Home Assistant
  icon: true
  logo: true
  name: File editor
  repository: core
  slug: core_configurator
  state: started
  update_available: false
  version: 5.2.0
  version_latest: 5.2.0
- description: Free Dynamic DNS (DynDNS or DDNS) service with Let's Encrypt support
  icon: true
  logo: true
  name: Duck DNS
  repository: core
  slug: core_duckdns
  state: started
  update_available: false
  version: 1.12.4
  version_latest: 1.12.4
- description: An Open Source MQTT broker
  icon: true
  logo: true
  name: Mosquitto broker
  repository: core
  slug: core_mosquitto
  state: started
  update_available: false
  version: "5.1"
  version_latest: "5.1"
- description: Allow logging in remotely to Home Assistant using SSH
  icon: true
  logo: true
  name: Terminal & SSH
  repository: core
  slug: core_ssh
  state: started
  update_available: false
  version: 8.10.0
  version_latest: 8.10.0
- description: A virtual personal assistant developed by Google (text input via webserver). Once running and authenticated, you can send a GET request to http://hassio.local:5000/broadcast_message?message=[MESSAGE] to broadcast a text message to all your Google Assistants.
  icon: false
  logo: true
  name: Google Assistant Webserver
  repository: fe49a976
  slug: fe49a976_google_assistant_webserver
  state: stopped
  update_available: false
  version: 0.0.4
  version_latest: 0.0.4
- description: Upload your Hass.io backups to Dropbox
  icon: false
  logo: false
  name: Dropbox Sync
  repository: 7be23ff5
  slug: 7be23ff5_dropbox_sync
  state: started
  update_available: false
  version: 1.3.0
  version_latest: 1.3.0
- description: Flow-based programming for the Internet of Things
  icon: true
  logo: true
  name: Node-RED
  repository: a0d7b954
  slug: a0d7b954_nodered
  state: started
  update_available: false
  version: 7.2.11
  version_latest: 7.2.11
- description: Scalable datastore for metrics, events, and real-time analytics
  icon: true
  logo: true
  name: InfluxDB
  repository: a0d7b954
  slug: a0d7b954_influxdb
  state: started
  update_available: false
  version: 3.7.9
  version_latest: 3.7.9
- description: The open platform for beautiful analytics and monitoring
  icon: true
  logo: true
  name: Grafana
  repository: a0d7b954
  slug: a0d7b954_grafana
  state: started
  update_available: false
  version: 5.3.6
  version_latest: 5.3.6
- description: Recorded media, live TV, online news, and podcasts ready to stream.
  icon: true
  logo: true
  name: Plex Media Server
  repository: a0d7b954
  slug: a0d7b954_plex
  state: started
  update_available: false
  version: 2.4.2
  version_latest: 2.4.2
- description: ESPHome Hass.io add-on for intelligently managing all your ESP8266/ESP32 devices.
  icon: true
  logo: true
  name: ESPHome
  repository: a0d7b954
  slug: a0d7b954_esphome
  state: started
  update_available: false
  version: 1.15.3
  version_latest: 1.15.3
addons_repositories:
- https://github.com/hassio-addons/repository
- https://github.com/AndBobsYourUncle/hassio-addons
- https://github.com/danielwelch/hassio-addons
arch: armv7
channel: stable
debug: false
debug_block: false
diagnostics: null
healthy: true
ip_address: 172.30.32.2
logging: info
supported: true
timezone: Europe/Rome
update_available: false
version: 2020.11.0
version_latest: 2020.11.0
wait_boot: 5

~ $ ha host info
chassis: embedded
cpe: cpe:2.3:o:home_assistant:hassos:4.17:*:production:*:*:*:rpi4:*
deployment: production
disk_free: 12.9
disk_total: 57.8
disk_used: 42
features:
- reboot
- shutdown
- services
- network
- hostname
- hassos
hostname: homeassistant
kernel: 4.19.127-v7l
operating_system: HassOS 4.17

~ $ nmcli
-bash: nmcli: command not found

ludeeus commented 3 years ago

This shows supported: true ?

I'm guessing that the message you see is due to Wi-Fi is not connected during startup. This is fixed in the Supervisor version that is currently on the beta channel.

LucaDiba commented 3 years ago

I just noticed that the error isn't there anymore (maybe when I had the error it showed supported: false?). I tried to restart HA (so that it wasn't connected to Wi-Fi during startup) but I cannot see it anyway. It's strange because it has been there for weeks every time I checked that page, and I haven't updated HassOS since I had the error.

ludeeus commented 3 years ago

The UI uses the same API as the CLI to get the supported state, so yes it would have shown false as well. The version of the Supervisor that is currently in the beta channel will check this at runtime as well, so even if it was some issue during startup, it will reevaluate later.

I'll close this issue since it's no longer present :+1:

home-assistant / supervisor

You are running an unsupported installation #2311