Devices not showing up[Bug]:

[ziggitipop]

What happened?

I'm using my main account without 2fa and I still can't see my devices. Tried clearing cache and installing beta with no success.

Device Type

Doorbell (Supported)

Plugin Version

v1.0.x (Supported)

HomeBridge Version

v1.4.x (Supported)

NodeJS Version

v16 (Supported)

Operating System

Mac OS X 11+ (Supported)

Relevant log output

4/21/2022, 5:15:19 PM] [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Response: { code: 0, msg: 'Succeed.' }
[1.0.8] DEBUG: Push token registered successfully
[1.0.8] DEBUG: Request: {
  method: 'post',
  endpoint: 'v1/app/review/app_push_check',
  baseUrl: 'https://security-app.eufylife.com',
  token: 'e582434c45fa5640cb15c5e87f7333e9006bc1abdb3b8664',
  data: { app_type: 'eufySecurity', transaction: '1650546919489' },
  headers: {
    app_version: 'v3.3.1_1058',
    os_type: 'android',
    os_version: '30',
    phone_model: 'EUFYCLIENT',
    country: 'US',
    language: 'en',
    openudid: '182a48f9c659419e',
    uid: '',
    net_type: 'wifi',
    mnc: '02',
    mcc: '262',
    sn: '9f928c186244',
    Model_type: 'PHONE',
    timezone: 'GMT+04:00',
    'Cache-Control': 'no-cache',
    'X-Auth-Token': 'e582434c45fa5640cb15c5e87f7333e9006bc1abdb3b8664'

[github-actions[bot]]

Did you check this Common Issues pages ?

[lenoxys]

Hello Please use the beta.

[ziggitipop]

Hello Please use the beta.

I did that, now I can see the devices on my home app but they all look like security devices or alarms (pic below).

The doorbell looks like a camera but it's stuck on "not responding"

Here is what the log says when I try to view the doorbell camera: [4/22/2022, 4:15:22 PM] [EufySecurity] Doorbell FFmpeg process creation failed: spawn ffmpeg ENOENT [Doorbell] Snapshot request handler provided empty image buffer! [4/22/2022, 4:15:44 PM] [EufySecurity] Doorbell Starting video stream: 640x480, 30 fps, 299 kbps [4/22/2022, 4:15:44 PM] [EufySecurity] Doorbell FFmpeg process creation failed: spawn ffmpeg ENOENT [4/22/2022, 4:15:44 PM] [EufySecurity] Doorbell Stopped video stream.

any suggestions welcome

[lenoxys]

hello, this is a new issue for the camera doorbell. Can you create a new issue? It helps us to organise and help people to seek answer based on what they face. Thanks for your understanding.

For other camera : https://github.com/homebridge-eufy-security/plugin/wiki/Configuration#camera-or-motion-sensor-

[thieren]

Closed since the original issue was resolved. Please reopen if there are new things to share regarding this.