[Bug]: Snapshot Unavailable Device Not Supported

[HenryGelderbloem]

What happened?

I downgraded from the HomeKit Secure Video version do to issues with HomePod chimes not working. I removed all accessories from the Homebridge cache and removed the doorbell from the Home app before readding it again and now I get "Snapshot Unavailable Device Not Supported". The video stream works perfectly and the eufy app gets snapshots just fine.

I am running NodeJS version 20.11.0 which the form suggests may be unsupported?

Device Type

Doorbell (Supported)

Plugin Version

v2.0.x (Supported)

HomeBridge Version

v1.6.x (Supported)

NodeJS Version

other (UnSupported)

Operating System

Debian 10+ (Supported)

Relevant log output

[02/15/2024 09:26:44]   [EufySecurity-2.2.21]   DEBUG   [streamingDelegate.ts:169]      handleSnapshotRequest
[02/15/2024 09:26:44]   [EufySecurity-2.2.21]   DEBUG   [streamingDelegate.ts:172]      Snapshot requested: 1280 x 720 Doorbell undefined
[02/15/2024 09:26:45]   [EufySecurity-2.2.21]   DEBUG   [streamingDelegate.ts:176]      snapshot byte lenght: 26696

config

{
    "enableDetailedLogging": true,
    "CameraMaxLivestreamDuration": 90,
    "pollingIntervalMinutes": 10,
    "hkHome": 1,
    "hkAway": 0,
    "hkNight": 3,
    "hkOff": 63,
    "ignoreStations": [],
    "ignoreDevices": [
        "T8113N1320434686",
        "T8113N1320434FDE",
        "T8113N13204354E4",
        "T8113N13204351AC"
    ],
    "country": "GB",
    "cameras": [
        {
            "serialNumber": "T8900P002039251A",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "T8900P0020393C18",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "T8113N1320434686",
            "rtsp": false
        },
        {
            "serialNumber": "T8113N1320434FDE",
            "rtsp": false
        },
        {
            "serialNumber": "T8113N13204354E4",
            "rtsp": false
        },
        {
            "serialNumber": "T8113N13204351AC",
            "rtsp": false
        },
        {
            "serialNumber": "T8210P0020443DA7",
            "rtsp": false,
            "enableCamera": true,
            "videoConfig": {
                "audio": true,
                "vcodec": "copy",
                "useSeparateProcesses": true,
                "audioSampleRate": 0
            },
            "talkback": true,
            "snapshotHandlingMethod": 3,
            "immediateRingNotificationWithoutSnapshot": true,
            "delayCameraSnapshot": true,
            "refreshSnapshotIntervalMinutes": 0,
            "hsv": false,
            "hsvRecordingDuration": 90,
            "hsvConfig": {},
            "useCachedLocalLivestream": true,
            "enableButton": false,
            "motionButton": false,
            "indoorChimeButton": true
        }
    ],
    "cleanCache": true,
    "unbridge": true,
    "ignoreMultipleDevicesWarning": false,
    "syncStationModes": false,
    "username": "",
    "password": "",
    "deviceName": "Homebridge",
    "platform": "EufySecurity",
    "_bridge": {
        "username": "0E:77:C8:C3:1C:1B",
        "port": 44281
    }
}

[github-actions[bot]]

Did you check this Common Issues pages ?

[HenryGelderbloem]

I checked the Common Issues. This isn't listed.

[Jcccrr]

Hey @HenryGelderbloem, I'm seeing the same problem with my wireless doorbell 2k. Have you managed to fix it?

[HenryGelderbloem]

Unfortunately not. Still got the same issue.

[Jcccrr]

@HenryGelderbloem These configs are working fine for me now:

            "serialNumber": "",
            "rtsp": false,
            "enableCamera": true,
            "videoConfig": {
                "audio": true,
                "debug": true,
                "vcodec": "copy",
                "useSeparateProcesses": true
            },
            "talkback": true,
            "snapshotHandlingMethod": 3,
            "immediateRingNotificationWithoutSnapshot": false,
            "delayCameraSnapshot": false,
            "refreshSnapshotIntervalMinutes": 5,
            "useCachedLocalLivestream": false,
            "enableButton": false,
            "motionButton": false,
            "indoorChimeButton": false
        }```

[HenryGelderbloem]

That seems to work for me too! Thanks for sharing.