Sonoff Dual R3 motor mode not responding on Home app

[JGeek00]

What issue do you have? Please be as thorough and explicit as possible.

I have my window blinds controlled with a Sonoff Dual R3 (stock firmware). I can control them using the homebridge admin panel but not with the Home app. On the Home app the controllers appears as not responding while other devices (light bulbs or led strips) are working without any issue. It only works when I restart the homebridge server while the Home app is open. When I close the Home app and open it again, the blinds appear as not responding.

• Do you use (1) Homebridge UI-X (2) Homebridge CLI or (3) HOOBS? Homebridge UI-X

• Which version of Homebridge/HOOBS do you have? 1.5.0. NodeJS 16.16.0

• Which platform do you run Homebridge/HOOBS on (e.g. Raspberry Pi/Windows/HOOBS Box)? Please also mention your version of Node.js/NPM if known. Synology NAS

• Which eWeLink devices do you have that are causing issues? Please include product models if applicable. Sonoff Dual R3

Please paste any relevant logs below.

[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana habitación Juan] initialising with options {"logging":"standard","showAsMotor":"blind"}.
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana habitación Juan] initialised and found locally with IP [192.168.1.126] [126:DUALR3].
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana balcón estudio] initialising with options {"logging":"standard","showAsMotor":"blind"}.
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana balcón estudio] initialised and found locally with IP [192.168.1.205] [126:DUALR3].
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana balcón salón] initialising with options {"logging":"standard","showAsMotor":"blind"}.
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana balcón salón] initialised and found locally with IP [192.168.1.59] [126:DUALR3].
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana salón] initialising with options {"logging":"standard","showAsMotor":"blind"}.
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana salón] initialised and found locally with IP [192.168.1.188] [126:DUALR3].
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana habitación mamá] initialising with options {"logging":"standard","showAsMotor":"blind"}.
[9/13/2022, 3:23:20 PM] [eWeLink] [Persiana habitación mamá] initialised and found locally with IP [192.168.1.89] [126:DUALR3].

[JacekKac]

similar problem - maybe it's somehow connected with eWElink is donw since 14.09 and i think still not available https://www.facebook.com/ewelink.support/

[JacekKac]

i switched to LAN mode but it seems not to be supported: [P..............] initialising with options {"logging":"debug","showAsMotor":"blind"}. [15/09/2022, 22:15:48] [eWeLink] [P..............] initialised and LAN mode unavailable as not discovered/supported [126:DUALR3].

[JGeek00]

similar problem - maybe it's somehow connected with eWElink is donw since 14.09 and i think still not available https://www.facebook.com/ewelink.support/

No. That wasn't the issue because the communication between homebridge and eWeLink was working fine. The problem was the communication between the Home app and homebridge.

[AFLC7]

Hi everybody, Same problem here, everything works fine on hoobs but no way to get the blinds working with home app, red no response is displayed on the tile. Any idea about what’s going on ?

[istmaru]

Same problem. Blind works with homebridge but don't with Home app.

[17/9/2022, 19:25:13] [eWeLink] [Serranda] initialising with options {"logging":"debug","showAsMotor":"blind"}. [17/9/2022, 19:25:13] [eWeLink] [Serranda] initialised and found locally with IP [192.168.1.73] [126:DUALR3]. [17/9/2022, 19:25:15] [eWeLink] ✓ Setup complete. Interested in sponsoring this plugin? https://github.com/sponsors/bwp91

[helder-moreira]

Strangely, the status is "no response", but they work on scenes.

[bwp91]

Anyone here using a shared ewelink account for the plugin?

[istmaru]

Same problem. Blind works with homebridge but don't with Home app.

[17/9/2022, 19:25:13] [eWeLink] [Serranda] initialising with options {"logging":"debug","showAsMotor":"blind"}. [17/9/2022, 19:25:13] [eWeLink] [Serranda] initialised and found locally with IP [192.168.1.73] [126:DUALR3]. [17/9/2022, 19:25:15] [eWeLink] ✓ Setup complete. Interested in sponsoring this plugin? https://github.com/sponsors/bwp91

solved after plugin update and set LAN ONLY

[bwp91]

Hi, Closing this just as been a little overwhelmed with issues recently. If this is still an issue or a feature you would like implemented then please do re-open this ticket! Thanks for your understanding!