Sensor refresh received un-expected SSAPI error. & An error occurred while making snapshot request: 404 Not Found

[tjenvy]

Describe The Bug:

When starting home bridge I get errors about secret alerts. I dont care about motion sensors so I have ignored that.
Initially upon starting I receive a block of this error: "An error occurred while making snapshot request: 404 Not Found" that stops eventually and moves on to this error: "Sensor refresh received un-expected SSAPI error."

The latter just recycles periodically. I have had no issues running the system and everything works as expected. I am mostly filing this to:

1. Find out what it is causing it and if I can alter something fine.
2. Its something that might need to be fixed that may affect others.

To Reproduce:

unsure, happens on its own just running the system.

Expected behavior:

Preferably to be error free in the logs but without an understanding of the issue there's no way to know.

Environment:

• Plugin version: 1.6.11
• Node.js Version: v12.19.0
• NPM Version: 6.14.8
• Homebridge Version:1.1.6
• Operating System: macOS

Homebridge Config:

{
    "bridge": {
        "name": "EnvyMini",
        "username": "",
        "port":,
        "pin": ""
    },
    "accessories": [],
    "platforms": [
        {
            "platform": "config",
            "name": "Config",
            "port": 8581
        },
        {
            "name": "Home Alarm",
            "auth": {
                "username": "",
                "password": ""
            },
            "cameras": true,
            "sensorRefresh": 15,
            "persistAccessories": false,
            "resetSimpliSafeId": false,
            "cameraOptions": {
                "enableHwaccelRpi": false
            },
            "platform": "homebridge-simplisafe3.SimpliSafe 3"
        }
    ]
}

Screenshots:

"not applicable"

Logs:

[10/12/2020, 11:04:32 PM] Homebridge is running on port 51826.
[10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Living Room' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge.
[10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Garage' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge.
[10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Dining Room' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge.
[10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Living Room' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge.
[10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Garage' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge.
[10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Dining Room' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge.
[10/12/2020, 11:13:56 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:14:07 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:14:31 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:15:02 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:15:06 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:15:27 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:15:43 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:16:07 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:16:33 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:16:47 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:17:47 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:18:18 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:18:29 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:18:47 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:18:54 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:19:25 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:19:58 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:21:22 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:21:57 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:22:28 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:22:54 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:23:18 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:23:48 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:24:29 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:24:34 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:31:01 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:31:12 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:31:34 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:32:05 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:32:42 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:33:30 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:34:07 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:34:48 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:34:51 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:35:02 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:35:06 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:35:17 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:35:25 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:35:46 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:35:59 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:36:07 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:36:16 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:36:18 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:37:10 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:38:04 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:38:09 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:38:31 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:38:37 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:38:49 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:39:06 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:40:16 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:41:01 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:41:23 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:41:39 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:41:45 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:43:10 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:44:40 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:45:12 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:45:22 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:45:44 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:46:15 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:48:11 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:48:21 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:48:42 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:49:13 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:49:24 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:56:03 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:57:48 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:59:28 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:59:39 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/12/2020, 11:59:59 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 1:58:55 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 5:09:31 PM] [Home Alarm] Sensor refresh received un-expected SSAPI UnknownError error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:00:35 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/13/2020, 9:47:27 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 5:10:26 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.
[10/14/2020, 6:41:05 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error.

[shamoon]

@tjenvy Snapshot requests are only made when you have the Home.app open on your mac / iOS device, since it looks like youre requesting them repeatedly can I ask why? As in are you just running the app constantly? Im wondering from your logs if you are getting rate-limited.

Are the logs you supplied complete? Or are those random error chunks you placed together? Either way, if you could re-create the error with debug mode enabled on this plugin and enabled for Homebridge it would be helpful, see https://github.com/nzapponi/homebridge-simplisafe3#debug

[shamoon]

Sorry to clarify, recreate the error and upload the full logs, at least from before the error starts through when it happens.

[tjenvy]

So I am unsure how to recreate anything. I am not "requesting" anything. I start home bridge > open the home app to ensue its there and working and go on with my life. The logs I posted are in a row directly they are unedited. the initial portion was cut but here it is with that as well. . thats right after the start and up to now.

`[10/12/2020, 11:04:21 PM] [Config] Homebridge restart request received [10/12/2020, 11:04:21 PM] [Config] UI / Bridge settings have not changed; only restarting Homebridge process [10/12/2020, 11:04:21 PM] [HB Supervisor] Sending SIGTERM to Homebridge [10/12/2020, 11:04:21 PM] Got SIGTERM, shutting down Homebridge... [10/12/2020, 11:04:26 PM] [HB Supervisor] Homebridge Process Ended. Code: 143, Signal: null [10/12/2020, 11:04:31 PM] [HB Supervisor] Restarting Homebridge... [10/12/2020, 11:04:31 PM] [HB Supervisor] Starting Homebridge with extra flags: -I [10/12/2020, 11:04:31 PM] [HB Supervisor] Started Homebridge v1.1.6 with PID: 72179 [10/12/2020, 11:04:32 PM] Loaded config.json with 0 accessories and 2 platforms. [10/12/2020, 11:04:32 PM] --- [10/12/2020, 11:04:32 PM] Loaded plugin: homebridge-config-ui-x@4.28.1 [10/12/2020, 11:04:32 PM] Registering platform 'homebridge-config-ui-x.config' [10/12/2020, 11:04:32 PM] --- [10/12/2020, 11:04:32 PM] Loaded plugin: homebridge-simplisafe3@1.6.9 [10/12/2020, 11:04:32 PM] Registering platform 'homebridge-simplisafe3.SimpliSafe 3' [10/12/2020, 11:04:32 PM] --- [10/12/2020, 11:04:32 PM] Loading 2 platforms... [10/12/2020, 11:04:32 PM] [Config] Initializing config platform... [10/12/2020, 11:04:32 PM] [Config] Running in Service Mode [10/12/2020, 11:04:32 PM] [Home Alarm] Initializing homebridge-simplisafe3.SimpliSafe 3 platform... Setup Payload: X-HM://0023ISYWUAIP3 Enter this code with your HomeKit app on your iOS device to pair with Homebridge:

┌────────────┐     

└────────────┘     

[10/12/2020, 11:04:32 PM] Homebridge is running on port 51826. [10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Living Room' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge. [10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Garage' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge. [10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Dining Room' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge. [10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Living Room' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge. [10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Garage' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge. [10/12/2020, 11:04:34 PM] [Home Alarm] Motion Sensor 'Dining Room' requires secret alerts to be enabled in SimpliSafe before you can add it to Homebridge. [10/12/2020, 11:13:56 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:14:07 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:14:31 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:15:02 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:15:06 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:15:27 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:15:43 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:16:07 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:16:33 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:16:47 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:17:47 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:18:18 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:18:29 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:18:47 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:18:54 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:19:25 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:19:58 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:21:22 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:21:57 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:22:28 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:22:54 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:23:18 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:23:48 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:24:29 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:24:34 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:31:01 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:31:12 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:31:34 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:32:05 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:32:42 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:33:30 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:34:07 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:34:48 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:34:51 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:35:02 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:35:06 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:35:17 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:35:25 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:35:46 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:35:59 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:36:07 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:36:16 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:36:18 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:37:10 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:38:04 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:38:09 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:38:31 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:38:37 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:38:49 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:39:06 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:40:16 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:41:01 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:41:23 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:41:39 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:41:45 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:43:10 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:44:40 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:45:12 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:45:22 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:45:44 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:46:15 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:48:11 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:48:21 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:48:42 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:49:13 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:49:24 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:56:03 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:57:48 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:59:28 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:59:39 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/12/2020, 11:59:59 PM] [Home Alarm] An error occurred while making snapshot request: 404 Not Found [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 4:59:57 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:54 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 1:58:55 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 5:09:31 PM] [Home Alarm] Sensor refresh received un-expected SSAPI UnknownError error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 7:09:48 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:34 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:00:35 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:26 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/13/2020, 9:47:27 PM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:25 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 5:10:26 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:04 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 6:41:05 AM] [Home Alarm] Sensor refresh received un-expected SSAPI error. [10/14/2020, 8:34:50 AM] [Config] Running Command: npm install homebridge-config-ui-x@latest [10/14/2020, 8:35:17 AM] [Config] Running Command: npm install homebridge-simplisafe3@latest`

[shamoon]

Good to know. Again, snapshots are "requested" only when an app is open and you have the camera visible. As in thats when it refreshes the snapshot image you see, so an app must be open (which is of course "expected" use, Im just curious about why there are so many). And again, it would be helpful if you can re-post logs with debug enabled.

But also just re-reading your message youre saying that the plugin is working fine? The "un-expected SSAPI" errors happen quite frequently for example SimpliSafe servers often give 502 Bad gateway errors so the plugin is just reporting that. They shouldn't be a big deal as long as they're intermittent (which yours appear to be e.g. 9pm, 5am). The snapshot 404 errors are a little unusual which is why I was asking about your use of a Home.app.

Either way, if you are able to supply verbose logs would be helpful. As long as the plugin is working you can ignore them but yes I would like to track down if theres an actual issue somewhere.

[tjenvy]

Ok thank you for the explanation that its related to cameras. I just tested the cameras and it works on the Mac and the iPhone without issue. I even left it open for a bit on both just for testing. The logs do not show this activity at all. Interestingly enough going back through the logs form previous start ups etc. I see this happens each time I start home bridge. Once started it never returns. so its odd. I will shut down home bridge with verbose logging and restart see if that catches something.

[tjenvy]

ok ok ok.... check it out...

So I restarted my system etc. still cant get that error to load. However, after enabling debug, I realized what I think that error is.

When on the room view with the camera view showing (see screen shot) that little window is pulling a snapshot. Well it cant do that, because the Privacy Shutter is closed. Once you tap the camera, the shutter opens and would start the video stream.

So that explains that. Maybe passing that error through to the normal logs would be helpful?

[10/14/2020, 10:52:02 AM] [Home Alarm] Handling camera snapshot for 'Living Room' at 1280x720
[10/14/2020, 10:52:02 AM] [Home Alarm] Camera snapshot request ignored, 'Living Room' privacy shutter closed
[10/14/2020, 10:52:12 AM] [Home Alarm] Handling camera snapshot for 'Living Room' at 1280x720
[10/14/2020, 10:52:13 AM] [Home Alarm] Camera snapshot request ignored, 'Living Room' privacy shutter closed

However, now I have noticed a different issue lol

I can access my camera in the living room no issues form iOS devices. However using the Mac, it just loads forever and the logs show this....

[10/14/2020, 10:51:47 AM] [Home Alarm] Start streaming video for camera 'Living Room'
[10/14/2020, 10:51:47 AM] [Home Alarm] /usr/local/lib/node_modules/homebridge-simplisafe3/node_modules/ffmpeg-for-homebridge/ffmpeg -re -headers Authorization: Bearer c6yeUIdAcI7tQhwV6VCs4GpwvPtaSIflYfQCiV+5MOE= -i https://34.231.201.46/v1/194750aa7d806e39568409bdd01d4f7e/flv?x=1280&audioEncoding=AAC -map 0:0 -vcodec libx264 -tune zerolatency -preset superfast -pix_fmt yuv420p -r 20 -f rawvideo -vf scale=1280:-2 -b:v 284k -bufsize 568k -maxrate 284k -payload_type 99 -ssrc 1686789 -f rtp -srtp_out_suite AES_CM_128_HMAC_SHA1_80 -srtp_out_params vl/Qo2Be6/ChvCkdgYCifLfXEFKDXvinBJ5Q5RXq srtp://10.0.1.100:49204?rtcpport=49204&localrtcpport=49204&pkt_size=1378 -map 0:1 -acodec libfdk_aac -flags +global_header -profile:a aac_eld -ac 1 -ar 16k -b:a 24k -bufsize 48k -payload_type 110 -ssrc 463743 -f rtp -srtp_out_suite AES_CM_128_HMAC_SHA1_80 -srtp_out_params t7B+lm9WjPH6yZnvlnYMBuYbZMdpA2GLzA7zkm4N srtp://10.0.1.100:61967?rtcpport=61967&localrtcpport=61967&pkt_size=188
[10/14/2020, 10:51:47 AM] [Home Alarm] FFMPEG received first frame
[10/14/2020, 10:51:47 AM] [Home Alarm] ffmpeg version 4.3.1 Copyright (c) 2000-2020 the FFmpeg developers
  built with Apple clang version 11.0.3 (clang-1103.0.32.62)

[10/14/2020, 10:51:47 AM] [Home Alarm]   configuration: --enable-videotoolbox --pkgconfigdir=/Users/runner/work/ffmpeg-for-homebridge/ffmpeg-for-homebridge/build/workspace/lib/pkgconfig --prefix=/Users/runner/work/ffmpeg-for-homebridge/ffmpeg-for-homebridge/build/workspace --pkg-config-flags=--static --extra-cflags=-I/Users/runner/work/ffmpeg-for-homebridge/ffmpeg-for-homebridge/build/workspace/include --extra-ldflags=-L/Users/runner/work/ffmpeg-for-homebridge/ffmpeg-for-homebridge/build/workspace/lib --extra-libs='-lpthread -lm' --enable-static --disable-debug --disable-shared --disable-ffplay --disable-doc --enable-openssl --enable-gpl --enable-version3 --enable-nonfree --enable-pthreads --enable-libvpx --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libx264 --enable-runtime-cpudetect --enable-libfdk-aac --enable-avfilter --enable-libopencore_amrwb --enable-libopencore_amrnb --enable-filters --enable-decoder=h264 --enable-network --enable-protocol=tcp --enable-libspeex --enable-demuxer=rtsp

[10/14/2020, 10:51:47 AM] [Home Alarm]   libavutil      56. 51.100 / 56. 51.100
  libavcodec     58. 91.100 / 58. 91.100
  libavformat    58. 45.100 / 58. 45.100
  libavdevice    58. 10.100 / 58. 10.100
  libavfilter     7. 85.100 /  7. 85.100
  libswscale      5.  7.100 /  5.  7.100
  libswresample   3.  7.100 /  3.  7.100
  libpostproc    55.  7.100 / 55.  7.100

[10/14/2020, 10:51:47 AM] [Home Alarm] [https @ 0x7ff22a504600] No trailing CRLF found in HTTP header. Adding it.

[10/14/2020, 10:51:51 AM] [Home Alarm] Input #0, flv, from 'https://34.231.201.46/v1/194750aa7d806e39568409bdd01d4f7e/flv?x=1280&audioEncoding=AAC':
  Metadata:
    encoder         : Lavf56.40.101
  Duration: 00:00:00.00, start: 0.000000, bitrate: N/A

[10/14/2020, 10:51:51 AM] [Home Alarm]     Stream #0:0: Video: h264 (Main), yuvj420p(pc, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], 20 fps, 60 tbr, 1k tbn, 40 tbc
    Stream #0:1: Audio: aac (LC), 16000 Hz, mono, fltp, 96 kb/s

[10/14/2020, 10:51:51 AM] [Home Alarm] [udp @ 0x7ff22a70f780] bind failed: Address already in use

[10/14/2020, 10:51:51 AM] [Home Alarm] srtp://10.0.1.100:49204?rtcpport=49204&localrtcpport=49204&pkt_size=1378: Input/output error

[10/14/2020, 10:51:51 AM] [Home Alarm] Error: FFmpeg exited with code 1

that failed exit code is interesting. Its odd the Mac triggers that but the iPhones do not.

[shamoon]

The privacy shutter being closed is not an error it’s correct functionality and that won’t be the thing that was causing the 404 errors before.

The issue with your Mac is because you are trying to stream the video to the same machine on which you’re running homebridge, which won’t work.

If you’re ever able to catch those other errors with verbose logging please post here. Cheers