While running queries that generate a large amount of API requests its very easy to hit the rolling rolling 300 requests per 5 minute window on the Hosted version of Halo. This will generate a warning message saying the request was throttled and trigger a sleep for 5 seconds, but this is not long enough to get to the next 5 minute window so scripts will exit with a retry request 10 times unsuccessful message.
It seems to loop through the 5 second sleep a maximum of 10 times for a total of 50 seconds. It would need to be a minimum of a 30 second sleep to guarantee waiting until the next 5 minute window.
Version
1.0.1
Which operating systems have you tested on?
[ ] Windows 10
[X] Windows 11
[ ] Mac OS
[ ] Linux
What PowerShell version are you running?
7.1.3
Halo Product
Halo PSA
Halo Version
v2.126.32
What command did you run?
Get-HaloAsset
What was the output of the command?
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
WARNING: The request was throttled, waiting for 5 seconds.
Exception: C:\Program Files\WindowsPowerShell\Modules\haloapi\1.14.1\Private\New-HaloError.ps1:65
Line |
65 | throw $ErrorRecord.Exception.Message
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| Retried request to
| "https://INSTANCENAME.nethelpdesk.com:443/api/asset?page_size=1000&pageinate=true&page_no=1" 10 times, request unsuccessful.
Contact Details
peter.barsdell@carecomputers.co.uk
What happened?
While running queries that generate a large amount of API requests its very easy to hit the rolling rolling 300 requests per 5 minute window on the Hosted version of Halo. This will generate a warning message saying the request was throttled and trigger a sleep for 5 seconds, but this is not long enough to get to the next 5 minute window so scripts will exit with a retry request 10 times unsuccessful message.
It seems to loop through the 5 second sleep a maximum of 10 times for a total of 50 seconds. It would need to be a minimum of a 30 second sleep to guarantee waiting until the next 5 minute window.
Version
1.0.1
Which operating systems have you tested on?
What PowerShell version are you running?
7.1.3
Halo Product
Halo PSA
Halo Version
v2.126.32
What command did you run?
What was the output of the command?