askovi
commented
2 years ago Is it connected via ethernet or wifi? Have you tried another network cable?
Closed DGAZ40 closed 2 years ago
askovi
commented
2 years ago Is it connected via ethernet or wifi? Have you tried another network cable?
DGAZ40
commented
2 years ago Ethernet, and yes I have tried several different cables. I’m confident it is not a layer 1 or layer 2 issue external to the box. Appears to be a hardware or software issue with the box.
On Fri, Dec 3, 2021 at 3:25 PM Ovidiu Mija @.***> wrote:
Is it connected via ethernet or wifi? Have you tried another network cable?
— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/hoobs-org/HOOBS/issues/1684#issuecomment-985883580, or unsubscribe https://github.com/notifications/unsubscribe-auth/AWYUTSJUD63FAJQDBOVMGJ3UPE7UHANCNFSM5JKUHKHQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.
askovi
commented
2 years ago The microSD card could be corrupted. Here's how you can reflash it:
You will have to unscrew the 4 screws on the bottom of the HOOBS Box and take the board out then remove the microSD card and plug it into your computer, then follow this guide:
Download the App BalenaEtcher - https://www.balena.io/etcher/ Download the HOOBS Image - https://support.hoobs.org/downloads/image?platform=armhf From the download folder - Load the .zip file in the BalenaEtcher. If you are using a Mac - the file is automatically decompressed and moved to the thrash bin. Restore the file to your download folder Click on flash
Once the process is over - insert the card back into the board. Close the box with the screws. Plug the ethernet cable and then power the device.
DGAZ40
commented
2 years ago I’ve done this but behavior is the same. I connected a monitor to the HDMI port, when the unit is locked up there is no video output on the HDMI at the same time that link lights and connectivity fail. Then if I reboot it, usually I can get it back online without too much fuss, but this is happening several times per week now. I believe the raspberry pie is failing. What is next step, can I get a warranty replacement?
On Fri, Dec 3, 2021 at 4:01 PM Ovidiu Mija @.***> wrote:
The microSD card could be corrupted. Here's how you can reflash it:
You will have to unscrew the 4 screws on the bottom of the HOOBS Box and take the board out then remove the microSD card and plug it into your computer, then follow this guide:
Download the App BalenaEtcher - https://www.balena.io/etcher/
Download the HOOBS Image - https://support.hoobs.org/downloads/image?platform=armhf
From the download folder - Load the .zip file in the BalenaEtcher. If you are using a Mac - the file is automatically decompressed and moved to the thrash bin. Restore the file to your download folder
Click on flash
Once the process is over - insert the card back into the board. Close the box with the screws. Plug the ethernet cable and then power the device.
— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/hoobs-org/HOOBS/issues/1684#issuecomment-985898239, or unsubscribe https://github.com/notifications/unsubscribe-auth/AWYUTSOTVIDMJHU2S6CYMRDUPFD3TANCNFSM5JKUHKHQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.
askovi
commented
2 years ago Please send an email to support@hoobs.com with your order number to begin the RMA process.
Description Hoobs box purchased new a couple months ago. Worked great for the first month but now it is continuing to loose its NIC link. Generally what happens is I notice the device is offline, go check on it and see that the red light inside is on but the link lights are off. After power cycling result is same, red light under vent is on but no link lights. If I wait about 30 seconds after power cycle link will come up momentarily, then goes back off. If I leave the device unplugged for a while eventually it usually comes back online for some period of time, sometimes 1 hour, a day, or the last time it was about a week. Today after leaving disconnected from power for several hours it still is not coming back online. Same result, no link light. So overall it is randomly working and failing. I have tried connecting to three different switches as well as directly to a pc, no change in result in any of those cases. Please advise.
Version I believe I am on v4 but I'm not 100% on the version as I cannot get logged into the unit currently.
Did you upgrade Please let us know if you upgraded from a previous version.
Pervious version If you upgraded, please let us know your previous version.
Did you orginally upgrade to HOOBS 3 from HOOBS 2.1.1? Did you perform an upgrade from HOOBS 2.1.1? Some things are different.
What device are you using? Please let us know the device you are running HOOBS on.
If this is a custom install, what's your operating system? Please let us know what operating system and version you are using. Ex. Fedora 30 or macOS Catalina.
List your plugins Please include a list of the plugins you are using. We need to be able to find it on NPM. If the plugin is no published, please include a link to the repository. Ring and MyQ
Post your config This can be found in the interface, Configuration -> Advanced or you can get it via SSH
cat ~/.hoobs/etc/config.jsonDevice is completely offline, so I'm unable to download the config.Post your log You can get the log from the interface. This is in the Log section.
Additional context Add any other context about the problem here.