Upgrade Failure

[Peltier36]

Description A clear and concise description of what the bug is. attempted to upgrade to the new version and now the device will not stay on nor will it allow me to remote into it. Version Please include the version of HOOBS you are using. 4.0.1 Did you upgrade Please let us know if you upgraded from a previous version.

• [ ] Yes
• [ ] No

Pervious version If you upgraded, please let us know your previous version.

Did you orginally upgrade to HOOBS 3 from HOOBS 2.1.1? Did you perform an upgrade from HOOBS 2.1.1? Some things are different.

• [ ] Yes
• [ ] No

What device are you using? Please let us know the device you are running HOOBS on.

• [x ] HOOBS Box
• [ ] HOOBS SD Card
• [ ] Custom Install

If this is a custom install, what's your operating system? Please let us know what operating system and version you are using. Ex. Fedora 30 or macOS Catalina.

List your plugins Please include a list of the plugins you are using. We need to be able to find it on NPM. If the plugin is no published, please include a link to the repository.

Post your config This can be found in the interface, Configuration -> Advanced or you can get it via SSH cat ~/.hoobs/etc/config.json

• Remove any passwords from the config file. This is public.

POST CONFIG HERE

Post your log You can get the log from the interface. This is in the Log section.

POST LOG HERE

Additional context Add any other context about the problem here.

[wsr554]

I am having the same problem.

[askovi]

Are you able to access the recovery terminal at http://hoobs.local:9090 ?

If you can then run this fix command:

curl -sk https://dl.hoobs.org/fix | sudo bash -

[Peltier36]

It ask for a login and password

Sent from my iPhone

On Dec 22, 2021, at 4:27 PM, Ovidiu Mija @.***> wrote:

 Are you able to access the recovery terminal at http://hoobs.local:9090 ?

If you can then run this fix command:

curl -sk https://dl.hoobs.org/fix | sudo bash - — Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android. You are receiving this because you authored the thread.

[askovi]

Login: hoobs Password: hoobsadmin

You will be prompted to change the default password upon first login.

[wsr554]

@askovi I can't get in, the page only times out.

[wsr554]

Got this help for Trey-

Please follow the below guide to reflash You will have to unscrew the 4 screws on the bottom of the HOOBS Box and take the board out then remove the microSD card and plug it into your computer, then follow this guide: Download the App BalenaEtcher - https://www.balena.io/etcher/ Download the HOOBS Image - https://support.hoobs.org/downloads/image?platform=armhf From the download folder - Load the .zip file in the BalenaEtcher. If you are using a Mac - the file is automatically decompressed and moved to the trash bin. Restore the file to your download folder Click on flash Once the process is over - insert the card back into the board. Close the box with the screws. Plug the ethernet cable and then power the device.

[Peltier36]

I’ve now tried this along with reflashing the SD card 100 times to no avail. I’m about to get back in but once I’m back in nothing works… the plugins that are downloaded do not work and the bridges often stop themselves along with the system completely shutting itself down. What can be done for me to get a replacement unit? I’ve barely had it for a year and I’ve had a lot of issues with this unit. Please advise on what the next steps to proceed are.

Sent from my iPhone

On Dec 22, 2021, at 4:41 PM, Ovidiu Mija @.***> wrote:

 Login: hoobs Password: hoobsadmin

You will be prompted to change the default password upon first login.

— Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android. You are receiving this because you authored the thread.

[mkellsy]

Please send an email to info@hoobs.com.

Sounds like we need to do RMA this device.