Personalise custom backdrop unhandled failure

[metaeaux]

Description Uploading a custom image to personalise the dashboard fails.

In detail: When uploading an image from the "..." overflow menu > "Personalise" section, an error occurs during upload:

This results in the bridges visibly going down. The upload dialog remains in place still indicating that an upload is in progress despite the failure occurring.

Version 4.2.8

Did you upgrade Please let us know if you upgraded from a previous version.

• [x] Yes
• [ ] No

Previous version 4.2.2

What device are you using? Please let us know the device you are running HOOBS on.

• [x] HOOBS Box
• [ ] HOOBS SD Card
• [ ] Custom Install

If this is a custom install, what's your operating system? N/A

List your plugins N/A

Post your config N/A

Post your log N/A -- There is no relevant information in the logs.

Additional context This occurs on a HOOBS box that's brand new, just upgraded to 4.2.8. I did not test whether this occurs on 4.2.2.

[zzack01]

In the HOOBS™ interface you will be able to click the three stacked dots and select personalize then click the add button and select on the file you would like to add. If you are still having issues please contact the support below: https://support.hoobs.org/ticket

[metaeaux]

In the HOOBS™ interface you will be able to click the three stacked dots and select personalize then click the add button and select on the file you would like to add.

🤦🏻

https://user-images.githubusercontent.com/1237366/181662035-f1e569a2-64f3-4457-98f4-740bfe7c204c.mp4

[zzack01]

Hello,

Hopefully this youtube video below will be able to walk you through this process:

https://youtu.be/DrQaLgow9gc

[metaeaux]

@zzack01 could you please take a look at the screen shots and video that I have shared that shows the error messages that happen when following the personalisation steps that are in that video?

I am reporting a bug, not soliciting tutorials.

[zzack01]

Hello,

You need to do the second part to see the background, please watch the video the second part starts at 58 seconds

Another issue may be the file size, can you resize to a smaller size and try again?

[metaeaux]

You need to do the second part to see the background, please watch the video the second part starts at 58 seconds

Since uploading a background is unsuccessful, enabling the background only shows the built-in hoobs background.

Another issue may be the file size, can you resize to a smaller size and try again?

This issue occurs with both jpg and png images. I've tested with images as small as 30kB.

I've reproduced this error when running Safari, Chrome and Firefox.

[zzack01]

Are you running a HOOBS™ box or your own setup?

[metaeaux]

@zzack01 I am running a HOOBS box.

[zzack01]

Great, please open a new ticket below:

https://support.hoobs.org/ticket