iQor is looking for a Freshservice Administrator with strong technical background, familiarity with IT service management principles, & advanced English. As Freshservice application administrator you will be responsible for ensuring the smooth operation and maintenance of the Freshservice application platform, as well as providing technical support and troubleshooting for users and stakeholders. Successful candidates will have a strong technical background, familiarity with IT service management principles, and excellent communication and problem-solving skills.
Responsibilities:
Administer and maintain the Freshservice application platform
Design, implement, and maintain configurations, integrations, and workflows within Freshservice
Ensure proper security, access control, and compliance with company policies and regulations
Provide technical support and troubleshooting for users and stakeholders
Manage user accounts, permissions, and roles within Freshservice
Create and maintain documentation for system configurations and processes
Identify opportunities for process improvements and automation
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field
Hands on experience on FreshService + FreshCaller + FreshChat
2+ years of experience in system administration or IT support
Experience with Freshservice or similar IT service management applications
Strong understanding of ITIL principles and best practices
Proficient in scripting languages such as JavaScript, Python, or PowerShell
Familiarity with cloud-based technologies such as AWS or Azure
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Our benefits!
Competitive Salary! (Based on Experience) 1200/2800 USD
Undefined term contract directly with the company
Hybrid Work (Office located in an excellent location - CC Viva Envigado)
Health plan (Plan Complementario de Salud)
We are a new multinational company here in Colombia, so you´ll have multiple opportunities to grow within the company
Be ready for more and new surprises to come in the next months!
If you would be interested in discussing this opportunity and your own career goals, reply with your CV to this email: melissa.vasquezocampo@iqor.com, or get ahead and apply at:
iQor is looking for a Freshservice Administrator with strong technical background, familiarity with IT service management principles, & advanced English. As Freshservice application administrator you will be responsible for ensuring the smooth operation and maintenance of the Freshservice application platform, as well as providing technical support and troubleshooting for users and stakeholders. Successful candidates will have a strong technical background, familiarity with IT service management principles, and excellent communication and problem-solving skills.
Responsibilities:
Qualifications:
Our benefits!
If you would be interested in discussing this opportunity and your own career goals, reply with your CV to this email: melissa.vasquezocampo@iqor.com, or get ahead and apply at:
https://www.linkedin.com/jobs/view/3741150512/?refId=7xvLt3q5S2WDpxSv8yJ1MA%3D%3D&trackingId=7xvLt3q5S2WDpxSv8yJ1MA%3D%3D