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hotosm / tasking-manager

Tasking Manager - The tool to team up for mapping in OpenStreetMap
https://wiki.openstreetmap.org/wiki/Tasking_Manager
BSD 2-Clause "Simplified" License
504 stars 270 forks source link

Add suggestion for "hard browser refresh" to errormessages #5117

Open martien-176 opened 2 years ago

martien-176 commented 2 years ago

Is your feature request related to a problem? Please describe. It happens regularly that errors in TM can be solved by just a (hard) browser refresh. However users often do not know this. And subsequently open a support ticket or ask for help on Slack. Causing unnecessary delay in mapping and increased support burden.

Describe the solution you'd like Give a more informative/user-friendly errormessage in situations like these. Something like "It seems there is an issue with the Tasking Manager. Try a hard browser refresh first. If that doesn't help, please contact tech support".

Describe alternatives you've considered n/a

Additional context Recently on several occasions after a TM update it generated a message "Missing en translation: restore.heading" when using iD Editor within the TM. Users frequently asked questions about this on Slack and Jira. It even disrupted mapathons, causing agitation among mappers and organizers.

SColchester commented 2 years ago

This has caused issues at several events that I have hosted. Would be great to resolve. Hard refresh requires different key combinations depending on your operating system (iOS, Windows, Tablets??) so any way to avoid this confusion would be great!