Personas for Houdini Users

[wwahammy]

@alnermcgunn made a very good point that Houdini's development process would be improved if we created and applied User Personas to create features. I think we all have quite a bit of overlap in our impression of what different users want from Houdini but this isn't formalized. This issue exists for developing these personas.

[wwahammy]

In my mind, I can think of set of prototypical user roles are as follows:

• Admins of their own instance of Houdini
• Those who work for/with an org that runs an instance of Houdini (business leaders, support staff, accountants, etc)
• Code contributor to Houdini
• Language contributor to Houdini
• Doc contributor to Houdini
• Nonprofit admin
• Nonprofit associate (limited from changing bank account info)
• Embed code maintainer for a nonprofit
• P2P campaign creator
• First-time donor to nonprofit
• Donor who wants to modify or end donation.
• Donor who has donated before with a nonprofit and wants to donate again

These aren't personas but they give us a starting point for creating personas.

[wendylbolm]

We have some basic personas for Admins/Associates of different type orgs, but I'm not sure if I have them any more. I'll have to look. But this is a lot more in-depth and covers more scenarios.

[dansousamelo]

I will work on it!

[dansousamelo]

Good afternoon, I thought of these two personas for the project, I look forward to feedbacks :)

[wwahammy]

@dansousamelo I really like where you're going here! Please do make sure to write these in a markdown format as well.

Here are a few other characteristics that you'll want to consider:

Types of instance users:

• User who simply wants to donate or buy a ticket
• Someone who supports an organization and wants to create a P2P campaign to support that org
• A nonprofit associate or admin, which means they can access all the nonprofit's info
• An instance admin who runs an instance of Houdini

Other Types of project contributors:

• Translators

Disabilities:

• hard of hearing
• poor/no eyesight or colorblindness
• Inability to use a mouse and/or touchscreen
• Sensitivity to visual motion (look at the concept of prefers-reduced-motion in CSS to get a sense of what this means)
• nonverbal (unlikely to be an issue now as we don't have any sort of voice control but something to think about)
• Difficulty concentrating

People from marginalized groups:

• Non English speakers as well as people from very uncommon languages
• People from oppressed racial or ethnic groups like Black, Asian, Latinx, Indigenous, Kurdish, Palestinian, etc.
• People with "uncommon" names, like a single name, multiple family names, very long names or who change their name, due to marriage, gender transition or personal preference
• Transgender or non-binary people

Other distinguishing characteristics

• People uncomfortable with technology or don't like to type
• People from different age ranges
• People with or without children

To be clear, I'm pretty sure you won't be able to fit all of those characteristics into all the personas. We'll have to be selective about which ones to include or not include but we definitely to be very intentional about it; if we leave something out, we should know we left out and why.

Any thoughts @clarissalimab on anything I missed?

[wwahammy]

Here's other ones I thought of:

• Low speed connection, or unreliable
• Old computer
• Mobile versus desktop versus laptop usage

[dansousamelo]

Good afternoon, I made these personas, there are others missing, take a look, there are still some personas missing, but I will work on it.

https://www.figma.com/file/TOfZ6ee6YwYQsWeqWiX3BS/Houdini?node-id=201%3A1233