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houndci / hound

Automated code review for GitHub pull requests.
https://houndci.com
MIT License
1.95k stars 401 forks source link

Cannot terminate account #1861

Closed hlascelles closed 2 years ago

hlascelles commented 2 years ago

Hi Hound, we were using your paid for cloud service, but have since moved on to other things. We have disabled your access to our repo, and deleted the webhooks.

Unfortunately we are still being charged every month. We've tried getting in touch with you via new emails, replies to emails you have sent us and tweeting you (the recommended way) but are receiving no reply.

We are left with this unorthodox method, rather than stop our card and all the pain that involves. I apologise to those using this repo for technical issues!

Is there a good way to get in contact with the company?

gylaz commented 2 years ago

@hlascelles I've gone ahead and made sure your account cancellation was addressed. We've also refunded the last charge. In the future, if there's no response feel free to email me directly at greg@hounci.com.