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houspi / otrs-zabbix-stat

Integration Zabbix and Otrs to display statistics in Zabbix
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Active Agents/Customers cannot be retrieved #1

Closed k0478git closed 5 years ago

k0478git commented 5 years ago

The Items Active Agents and Active Customers cannot be retrieved. Error in zabbix_agent.log is "Can't locate object method "GetActiveSessions" via package "Kernel::System::AuthSession" at /opt/otrs/bin/otrs.ZabbixStat.pl line 92"

System is: OTRS 5.0.13 Debian 9.6 Perl 5.24

Zabbix 4.0.3

houspi commented 5 years ago

Well, looks like you're using the old version of OTRS 5. There is really no GetActiveSessions method. I'll think about how to get around this.

k0478git commented 5 years ago

Ok, thanks for your answer. Guess that I'll have to upgrade then ;)

houspi commented 5 years ago

I have fixed it.

k0478git commented 5 years ago

I have fixed it.

Works like a charm. Thanks a lot!