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howdyai / botkit

Botkit is an open source developer tool for building chat bots, apps and custom integrations for major messaging platforms.
MIT License
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An error occured while sending message facebook/messenger #1685

Closed yestouscool closed 5 years ago

yestouscool commented 5 years ago

Users are sending message to my chatbot but the chatbot is not responding and it is giving the following error (after activating debug)

App 22779 output: debug: API ERROR { message: 'An unknown error has occurred.', App 22779 output: type: 'OAuthException', App 22779 output: code: 1, App 22779 output: fbtrace_id: 'CWf2LlNecRy' } App 22779 output: info: An error occurred while sending a message: { message: 'An unknown error has occurred.', App 22779 output: type: 'OAuthException', App 22779 output: code: 1, App 22779 output: fbtrace_id: 'CWf2LlNecRy' }

benbrown commented 5 years ago

The access token in your config is probably incorrect.

yestouscool commented 5 years ago

But what is funny is some times it sends the message and sometimes it brings that error. Today I have really face that issue.

And also the chatbot sometimes do not prompt any error but the user also do not receive any message from it.

And also whenever I restart the chatbot I receive the message :

App 898 output: info: ERROR in messenger profile API call: An unknown error has occurred.

yestouscool commented 5 years ago

It has started working by itself again. I talked to facebook guys the say it is a known issue.