sensor.solis_energy_today stopped working (becomes unknown)

[khangwei]

Starting today (27 August)

sensor.solis_energy_today stopped working. I am not sure why. No value is reported . When I checked my Solis App and tried to tally against the entities on my HA, I realized this value is now reported under sensor.solis_daily_grid_energy_used which sounds wrong to begin with.

I assume nothing in this integration changed, so it must be at Solis API...

Anyone having the same issue as me?

Thank you

[jmason]

It's not across all users, at least -- I'm still seeing correct values under solis_energy_today.... odd!

[hultenvp]

Same here, still working. Please check the logs and see what the test script does https://github.com/hultenvp/solis-sensor/tree/master/test

[khangwei]

thanks for your reply. sorry for the silly question but how do i use the test script?

[hultenvp]

The doc says look at the wiki ;-)

[wiikka]

For me everything worked until this morning, and now integration doesn't work anymore. I haven't made any updates nor restarts between last evening (when everything worked) vs this morning (when stopped to work)

[CraigCallender]

Looks like the issue (for me) is that no inverters are found:

And it'll be somewhere in here. I'm taking a look at this function to see what I can find out:

async def fetch_inverter_list(self, plant_id: str) -> dict[str, str]:
"""
Fetch return list of inverters { inverter serial : device_id }
"""

device_ids = {}

params = {
    'stationId': plant_id
}
result = await self._post_data_json('/v1/api/inverterList', params)

if result[SUCCESS] is True:
    result_json: dict = result[CONTENT]
    if result_json['code'] != '0':
        _LOGGER.info("%s responded with error: %s:%s",INVERTER_DETAIL, \
            result_json['code'], result_json['msg'])
        return device_ids
    try:
        for record in result_json['data']['page']['records']:
            serial = record.get('sn')
            device_id = record.get('id')
            device_ids[serial] = device_id
    except TypeError:
        _LOGGER.debug("Response contains unexpected data: %s", result_json)
elif result[STATUS_CODE] == 408:
    now = datetime.now().strftime("%d-%m-%Y %H:%M GMT")
    _LOGGER.warning("Your system time must be set correctly for this integration \
    to work, your time is %s", now)
return device_ids

[CraigCallender]

Most likely it's a solis_cloud API issue. Running the test script results in a response from the API on line 67 of (station_id and inverter_sn have been masked):

inverter_detail(station_id= 12345678901234, inverter_sn= 43210987654321):  Failed with: API returned an error: Communication error. Please refresh and try again later, error code: None, response None

[CraigCallender]

I've logged a ticket with Solis Support. It's often a struggle to get them to forward it to their cloud team (the support email is more for support setting up Inverters, etc...). But I'll keep the thread updated. Ticket (not sure you'll be able to see it)

[hultenvp]

Thanks @CraigCallender for following up with them. What is odd is that it only fails for a subset of people. I have no problems at all, for example. It could be anything on their backend, but I suspect one of their server instances is down.

I closed the other ticket (#384 ), but I'll leave this one open for anyone to update on status. But I consider this an API issue and have labeled to not a bug

[ricardito62]

Was working for me until this morning (so, while failing for a subset of people, it may be a growing subset…)

Edit: may be irrelevant, but Solis app still works

[deligatedgeek]

Same happened to me this morning. Have tweeted them, but not sure they care that much

[conallob]

Another user who has no data in Home Assistant as of today, 2024-08-29. SolisCloud v4.3.9 does indeed work though.

One interesting observation after I installed V3.6.0 of this integration is I got promoted to re-auth to SolisCloud. I'm unable to do so, as my PlantID appears to be in hexadecimal, but the integration form is looking for a numberic ID, in base10

[strickersuk]

Definitely a growing subset, me too.

[OctoStu]

Same here. soliscloud.com and the app are fine. It's just my HA integration that isn't working.

Annoyingly, I can't view my API key on soliscloud.com as the verification email isn't coming through.

[hultenvp]

Another user who has no data in Home Assistant as of today, 2024-08-29. SolisCloud v4.3.9 does indeed work though.

One interesting observation after I installed V3.6.0 of this integration is I got promoted to re-auth to SolisCloud. I'm unable to do so, as my PlantID appears to be in hexadecimal, but the integration form is looking for a numberic ID, in base10

Hi Conall, please follow the steps in the installation manual. https://github.com/hultenvp/solis-sensor PlantID is the 19-digit number from the plant detail URL on SolisCloud.

Maybe reauth is the way to go for everyone observing issues?

[strickersuk]

I tried to reauth but got an error, for clarification this was using the 19 digit number.

[hultenvp]

@strickersuk You mean you requested a new API key?

[strickersuk]

No, tried to reinstall using the existing? Is it worth a service request for a new one?

[hultenvp]

Not sure if it said before but the apiManage page now explicitly states only for Organization leaders:

I sincerely hope they are not in the process of revoking access for end-users

[hultenvp]

@strickersuk no service request, I only mean the steps on the apiManage page; pressing the activation button, verification mail etc.

[hultenvp]

This part:

• Go to https://www.soliscloud.com/#/apiManage.
• Activate API management and agree with the usage conditions.
• After activation, click on view key tot get a pop-up window asking for the verification code.
• First click on "Verification code" after which you get an image with 2 puzzle pieces, which you need to overlap each other using the slider below.
• After that, you will receive an email with the verification code you need to enter (within 60 seconds).
• Once confirmed, you get the API ID, secret and API URL

[strickersuk]

Yes, tried that and used my existing API keys.

[hultenvp]

Yes, tried that and used my existing API keys.

You did not get a new key and secret?

[OctoStu]

got my api key. interested to see if anyone else is unable to re-auth

[strickersuk]

Yes, tried that and used my existing API keys.

You did not get a new key and secret?

Tried to reauth using the API key and secret and got the same error as OctoStu above.

[wiikka]

I was playing with soliscloud_test.py and was able to get some data out by calling /v1/api/userStationList with body {"sn":"xxx"}. So obviously authentication is not an issue.

[strickersuk]

It just came back.

[wiikka]

Yes, data again visible in HA!

[hultenvp]

Somebody at ginlong turned a server off and on again ;-)

[OctoStu]

back in too. thanks for coming on that journey with me, everyone 👋

[dpgh947]

Well that was an hour of messing around collecting debug logs that I needn't have bothered with! :-)

I updated to the new 3.6, and it wouldn't connect. Checked the solis app, that was fine. So I collected some logs, and then fell back to previous version, and that didn't start either. Collected some more logs from that, thinking "what has the new version done to my account?" , then realised looking at history that it hadn't worked at all this morning. Then found this thread just as it started working again. Anyway, installed 3.6 again and all seems good now. Great timing!

[khangwei]

The doc says look at the wiki ;-)

thank you for this... tried to follow but am getting this error:

[hultenvp]

Use pip to install the requests package.

[khangwei]

Use pip to install the requests package.

thank you so much. just tried the test script and all looks OK.

in verbose mode..

I could find my current generation: "etoday": 18.8, "etoday1": 18.8,

which can be found here :

and oddly, the previous entity i used is unknown!

any idea which field should i look out for in verbose mode for solis_energy_today?

[khangwei]

just want to report that everything is now back to normal. I have my solis energy today back... i did not change anything.

[crryp]

For me this just happend after i did update the solis intergration to the latest version.

Daily usage = unknown

I read in the comments for some it gets back somehow? Will see if it does for me

The grid usage does show the daily value also mentioned in another comment.

[crryp]

It went back the next day! 0:00 it was reset to zero!