loading issue - Githubissues

huridocs / uwazi

Uwazi is a web-based, open-source solution for building and sharing document collections

http://www.uwazi.io

MIT License

225 stars 80 forks source link

loading issue #6913

Closed fionahelle closed 1 week ago

fionahelle commented 1 week ago

Describe the bug I cannot access the website as the loading time is too long.

Screenshots If applicable, add screenshots to help explain your problem. https://prnt.sc/JM7ssJ_tTf2Q

Device (please select all that apply)

[ ] Desktop: Asuss
[ ] Mobile

Browser What browser where you using (Firefox, Chrome, Safari, etc...). Firefox

vostorga commented 1 week ago

Hello

If you wait long enough, are you able to access the website?
May you provide your public IP address? This can be obtained if you enter in a web search tool 'what is my ip' If you are concerned about your privacy, please share only your first 3 octects, for example 12.45.35

fionahelle commented 1 week ago

Hello If I wait long enough, I get the same error message. No response, even from another browser. I don't have internet connection issue, as I am able to access other websites. My public IP is: 62.167.164.21

txau commented 1 week ago

@fionahelle still not able to connect? We have been experiencing some connectivity issues today. You may experience it as intermittent timeouts.

fionahelle commented 1 week ago

still unable to connect, yes

txau commented 1 week ago

@fionahelle could you please try again? I hope it is working now. Let me know if it is still failing to connect.