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husisusi / officeonlin-install.sh

Script to install Office Online on Ubuntu 22.04 & Debian 11
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download as pdf not working #221

Closed quenenni closed 1 year ago

quenenni commented 2 years ago

When choosing in the File menu "Download as" -> PDF document, I have a popup window with the msg: Document can not be exported. Please contact the storage server administrator

All other options in "Download as" submenu are working fine.

The logs on the server are showing this:

Apr 15 18:57:29 cool coolwsd[1508504]: kit-1508504-1508242 2022-04-15 20:57:29.219598 +0200 [ kitbroker_008 ] ERR  SaveAs Failed for id=export [/tmp/user/docs/eFfhPkN0yngVP03q9Oi3A474yOOXnCDaRGdBddvAUTNTivtNfuNjfV4uGGLpRCq0/Nouveau%20Docu
ment.pdf]. error= exception: SfxBaseModel::impl_store <file:///tmp/user/docs/eFfhPkN0yngVP03q9Oi3A474yOOXnCDaRGdBddvAUTNTivtNfuNjfV4uGGLpRCq0/Nouveau%20Document.pdf> failed: 0xc10(Error Area:Io Class:Write Code:16) /opt/libreoffice1/sfx2/
source/doc/sfxbasemodel.cxx:3153 /opt/libreoffice1/sfx2/source/doc/sfxbasemodel.cxx:1735| kit/ChildSession.cpp:1076
Apr 15 18:57:29 cool coolwsd[1508504]: kit-1508504-1508242 2022-04-15 20:57:29.219699 +0200 [ kitbroker_008 ] ERR  error: cmd=downloadas kind=saveasfailed| ./common/Session.hpp:139
Apr 15 18:57:29 cool coolwsd[1508235]: wsd-1508235-1508529 2022-04-15 20:57:29.219818 +0200 [ docbroker_008 ] ERR  downloadas error failure: saveasfailed| wsd/ClientSession.cpp:1489

Is it a problem in Cool or maybe I need to install packages to enable this?

husisusi commented 2 years ago

I cannot reproduce this issue. Try to install libgs9 libgs9-common ghostscript imagemagick

quenenni commented 2 years ago

@husisusi Thanks for the help.

All these packages are already installed.

tm-berlin commented 2 years ago

When choosing in the File menu "Download as" -> PDF document, I have a popup window with the msg: Document can not be exported. Please contact the storage server administrator

All other options in "Download as" submenu are working fine.

The logs on the server are showing this:

Apr 15 18:57:29 cool coolwsd[1508504]: kit-1508504-1508242 2022-04-15 20:57:29.219598 +0200 [ kitbroker_008 ] ERR  SaveAs Failed for id=export [/tmp/user/docs/eFfhPkN0yngVP03q9Oi3A474yOOXnCDaRGdBddvAUTNTivtNfuNjfV4uGGLpRCq0/Nouveau%20Docu
ment.pdf]. error= exception: SfxBaseModel::impl_store <file:///tmp/user/docs/eFfhPkN0yngVP03q9Oi3A474yOOXnCDaRGdBddvAUTNTivtNfuNjfV4uGGLpRCq0/Nouveau%20Document.pdf> failed: 0xc10(Error Area:Io Class:Write Code:16) /opt/libreoffice1/sfx2/
source/doc/sfxbasemodel.cxx:3153 /opt/libreoffice1/sfx2/source/doc/sfxbasemodel.cxx:1735| kit/ChildSession.cpp:1076
Apr 15 18:57:29 cool coolwsd[1508504]: kit-1508504-1508242 2022-04-15 20:57:29.219699 +0200 [ kitbroker_008 ] ERR  error: cmd=downloadas kind=saveasfailed| ./common/Session.hpp:139
Apr 15 18:57:29 cool coolwsd[1508235]: wsd-1508235-1508529 2022-04-15 20:57:29.219818 +0200 [ docbroker_008 ] ERR  downloadas error failure: saveasfailed| wsd/ClientSession.cpp:1489

Is it a problem in Cool or maybe I need to install packages to enable this?

Same for me. libgs9 libgs9-common ghostscript imagemagick installed. Neither in Debian 10 nor in Ubuntu 20.04. I have no idea where to look.

DmDS commented 1 year ago

COOLWSD: 23.05.2.2 LOKit: Collabora Office 23.05.2.3 Debian 12, Ubuntu 22.04

exporting to PDF works.