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Trouble with Login Authentication #115

Closed cjbarker549 closed 4 months ago

cjbarker549 commented 4 months ago

When I try to log in the the Hymns for Worship app, I run into some authentication errors: (hopefully the image loads)

image

IMG_3242

this happens both on the Apple phone app version 4.0.0 and the desktop client downloaded from the Windows store.

rodydavis commented 4 months ago

That error usually means incorrect username or password!

cjbarker549 commented 4 months ago

Hmm interesting, we entered in our usual email and password and it still hasn’t worked!

I wonder….in the older versions, we would do the “sign in with Google” method, but I don’t see that option in the newer version. I wonder if that workflow would cause the email bro be recognized with an account, while not saving the password in your database

On Sun, Jul 21, 2024 at 3:37 PM Rody Davis @.***> wrote:

That error usually means incorrect username or password!

— Reply to this email directly, view it on GitHub https://github.com/hymns-for-worship/issues/issues/115#issuecomment-2241767149, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3NBEFPYCYMMSMZLMULI7HDZNQLZDAVCNFSM6AAAAABLHCNJSCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENBRG43DOMJUHE . You are receiving this because you authored the thread.Message ID: @.***>

rodydavis commented 4 months ago

Try resetting the password!

cjbarker549 commented 4 months ago

that worked for signing in. Still running into some bugs restoring purchases on my WIndows PC app, but able to restore purchases on my phone and access things. Thanks!

On Sat, Jul 27, 2024 at 3:38 PM Rody Davis @.***> wrote:

Try resetting the password!

— Reply to this email directly, view it on GitHub https://github.com/hymns-for-worship/issues/issues/115#issuecomment-2254248932, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3NBEFJRKKLDPEQY2RMXKPLZOQANZAVCNFSM6AAAAABLHCNJSCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENJUGI2DQOJTGI . You are receiving this because you authored the thread.Message ID: @.***>

rodydavis commented 4 months ago

For restoring purchases make sure to restore them on Android or iOS first before windows!