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Pro plan subscription issue - Windows #93

Open vaughanje opened 4 months ago

vaughanje commented 4 months ago

I reported this in email a couple weeks ago. Thought I might try posting it here.

On Feb 2, I purchased an Annual Pro subscription using Apply Pay on my iPhone. (But I was logged into the app with a separate id - admin@timberlandchurch.org)

On my phone, I can see slides for songs in eChoice, which make it appear that the payment worked, and it shows me subscribed in my account settings.

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But when I open the app on my Windows laptop (using the same account), It tells me I need to purchase on a mobile account and be logged in to the same account, which I have done. It shows Not subscribed under my account settings.

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Thanks for any help you can provide! Eric Vaughan

joescarborough commented 4 months ago

I too have this issue.

rodydavis commented 4 months ago

Still trying to get to the bottom of this bug! Actively working on it 👍🏼

dleehend commented 3 months ago

Just want to add that I have this issue also. Just purchased annual pro subscription to try to overcome failure to access previous lifetime purchase. Did a playlist and export on my phone. Opened app in Chrome on Windows 11 and it says I have no subscription just like original post.

rodydavis commented 3 months ago

Actively working on it! There is an issue for some people but not all. Pretty sure I have a fix and will role it out when verified