Conduct survey to see if we reduced login issues

[jon-betts]

When teachers and students today use the VitalSource integration, they get blocked by a login screen, in which they must log into VitalSource’s Bookshelf account every time.

25% of students using the tool told us in an end-of-pilot survey they had problems logging in, and VitalSource has said this is a primary blocker to scaling the partnership.

By the end of the Fall 2022 semester, we are aiming to reduce login issues by 50%. We should design and disseminate a survey to track this.

Questions

• Do we want to track anything else?
• Could / should we record primary data about how many times people run into the error scenarios we are trying to avoid?
• Maybe the exact numbers don't matter if user sentiment gets better or worse?

Survey design

• TBC

[chrisshaw]

The survey sits within the project drive folder.