Customers sometimes get "pure" VitalSource - Githubissues

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Customers sometimes get "pure" VitalSource #1257

Closed chrisshaw closed 2 years ago

chrisshaw commented 2 years ago

Per this discussion in Slack.

The different flows one can take into the assignment after landing on vitalsource are:

Opt out of all cookies (which should kick you out and put you into a loop)
Accept cookies, then,
- Bypass the login (already logged in)
- Skip this step
- Sign in (existing account)
- Sign in with email only??? (in the video it seems like they weren't prompted for signup?)
- Sign up (new account)

You could do these

As a teacher, after creating an assignment
As a student in the course

If we don't have a sense of what's causing this, we may need to just run through these scenarios and see if we can reproduce.

Questions

[x] Could it be that their own school canvas logins were still active and those schools don't have VitalSource enabled? (See #1250 )
[x] Do we need to ask VitalSource about this? How does authentication with them work?
[x] Can support run through these scenarios?
[x] One candidate seems to be Safari. Could we run through that, given I don't have a Safari (do we have a LambdaTest or something similar I could play with?)

Todo

[ ] Chris: Ask Michael to run through scenarios above
- [ ] Try in Safari vs Chrome
[ ] Chris: Email Kimberly to set up debug
- [ ] See what happens when she's logged in to both canvas instances
[ ] Robert: provide request we should see

Notes

First we need to confirm that correct Hypothesis-branded version of VS is being loaded, not the pure VS.
After they log in, is the code loading?
- Look in network requests to see if it's being requested
Or is it's there but it's breaking?

chrisshaw commented 2 years ago

This was due to changes made by VitalSource at the time. We don't see it anymore.