hypothesis / product-backlog

Where new feature ideas and current bugs for the Hypothesis product live
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Add dates to the billable users HubSpot sync where the count resets for multi-year deals #1542

Open mkdir-washington-edu opened 2 weeks ago

mkdir-washington-edu commented 2 weeks ago

This is follow-up work to the tasks on the board here: https://github.com/orgs/hypothesis/projects/139/views/2 The main request: https://github.com/hypothesis/product-backlog/issues/1536

The work already done fits the current use cases:

For deals longer than a year, it's helpful to know billable usage per year, since getting the renewal of a contract typically depends on the usage within the last full year of the contract. To see this accurately, billable usage should reset to 0 in a way that leads to tracking a years worth of usage leading to the contract end.

For the following use cases, billable users will need to reset to zero once a year and then start growing again

mkdir-washington-edu commented 2 weeks ago

We should review this at the next support/engineer sync, and then icebox it until November or so. This work isn't needed until January 2025 at the earliest.