Open xolotl opened 5 years ago
I should note that I've seen this come up in support quite a bit lately, in the LMS app and in LMS contexts. Originally I thought this was related to the slowness Via was experiencing last week, but Nate experienced this in a non-Via context.
Switching groups or logging in/out does appear to re-anchor orphans; refreshing the whole page leads to mixed results (sometimes annotations re-anchor, sometimes they appear as orphans again).
Recent support inbox requests:
I am seeing this a lot myself personally. It happened again yesterday on a PDF at congress.gov. I just checked again this morning. No problems.
When it fails, it doesn't matter whether you're in chrome, FF or the extension or via-- it fails across the board. I have not tried switching groups or logging in/out, but I will next time I see it.
@klemay - Have you been able to reproduce this at all in LMS contexts?
@robertknight Personally, no. But a lot of LMS users report it. I always ask them to send me the PDF, and when I create an assignment in our LMSes + add annotations, they anchor just fine. Even the example Nate points to above works perfectly for me. But we know it happens, because I get reports + screenshots from users.
Steps to reproduce
Expected behavior
Annotations should be anchored without taking other actions.
Actual behavior
See steps to reproduce.
Browser/system information
Additional details
See Slack chat with @klemay.