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When clicking links in the LMS app, new links opening in Via causes student and instructor confusion #133

Closed mkdir-washington-edu closed 3 years ago

mkdir-washington-edu commented 4 years ago

feature request A user wants students to be able to click links in a Via assignment and not be blocked from accessing sites that require cookies. The user doesn't expect that the LMS app will persist after clicking the link.

Expected behavior When a user clicks a link the LMS app a new tab or page should open without it being in Via.

Additional context https://hypothesis.zendesk.com/agent/tickets/13032

mkdir-washington-edu commented 4 years ago

https://hypothesis.zendesk.com/agent/tickets/13173

mkdir-washington-edu commented 3 years ago

@klemay Is this issue more viable now that the LMS app uses Via3 and the web app uses Via? The issue would become about Via3 opening links in Via3.

@mattdricker FYI

klemay commented 3 years ago

@mkdir-washington-edu yes, I will get this on our queue for the next backlog review!

mkdir-washington-edu commented 3 years ago

To clarify, the issue here is that LMS users click on a link (or as we've learned, get redirected, sometimes to the same page) and end up in the web app within Via3. They don't realize they're in the web app so they make a web app account and annotate in Public.

Opening links outside of Via would help signal to them that something's wrong, or at least not make them think they're still in the LMS app b.c Hypothesis has appeared.

klemay commented 3 years ago

Closing this as it is being taken care of as part of our work to secure Via. See discussion in Slack and this PR for details