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hypothesis / support-legacy

a place for tracking support-related work and projects
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Remove link to Via request form from https://via.hypothes.is #200

Closed mkdir-washington-edu closed 3 years ago

mkdir-washington-edu commented 3 years ago

Describe the bug Our Via request form is for sites not currently on the allow list. You can find a link to that form on the page you see when a site is not on the allow list: image

It also appears on our abuse page and other sites. It also appears on via.hypothes.is, and it appears that this is confusing some users. We're seeing an increasing number of folks who are creating Via allow requests for sites that are allowed in Via.

This may be users not checking, but in some cases it seems to be because the site blocks appearing in a proxy, but the user believes it's Via blocking the content on the site from appearing.

To Reproduce Steps to reproduce the behavior: No steps to reproduce.

Expected behavior We should keep the Via allow form on the page that shows up when a site is not on the allow list, and keep it on our abuse page.

We should remove the link to the form from Via.hypothes.is, since that's the most likely place users are accessing the form after a site successfully loads in Via.

mattdricker commented 3 years ago

Change made per https://github.com/hypothesis/via/pull/515

Closing.