Closed shaneonabike closed 11 months ago
60% fail rate sounds excessive. My first thought would be to check that there are no JS errors on the page that interfere with checking that the transit number is 5 digits and the bank number is 3 digits.
The cheque images (both CAD and USD) were supplied by iATS Payments - they were already using them in their other payment processing gateways/applications.
If you want to change Transit Number -> Transit No Bank Number -> Bank No Bank Account Number -> Account No
and/or re-arrange the elements, in both the labels as well as the JS check for # digits (example below) -> that would be ok with me.
Hi @KarinG
Yes I checked for general errors, but there really isn't any. I'll have a second look again just to be absolutely sure though.
This client is primarily dealing with ESL (English as a second language), and other folks that might have different limitations and/or struggles. I agree that it's high and I might have misquoted the percentage, but I do think re-organizing would eliminate some confusion.
I'm super stoked you are into that. Let me fix that up and send out a PR request.
Resolved, will be in the next release.
One of my clients has recently setup Direct Debit, and have been experiencing about 60% fail rate on Direct Debit. After reviewing the UI a bit with them we realized that there might be an opportunity for some reworkings potentially (?). I also got a bit tripped up on some of the elements.
I could provide a patch if you like to help, and I'm merely proposing that we change some wording and ordering.
Transit Number
label to Transit No. or vic versa (in the image)Bank Number
label to Bank No. or vic versa (in the image)Bank Number
Bank Account Number
toAccount No.
(to be consistant with the image). I also think for ESL (and even myself) this could be confused with Bank NumberAccount Holder
just aboveBank Name
Let me know what you think