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iMicknl / powerbi-botframework-chat-transcripts

Visualises bot transcripts (activities) which show the interactions between a user and your bot in a webchat.
MIT License
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Transcript Load Error for Copilot Studio #538

Open ravitejapuvvula opened 3 months ago

ravitejapuvvula commented 3 months ago

What sample tool are you using? Using the latest available Power BI template.

Describe the bug The transcript widget is unable to load some of the user conversations.

To Reproduce Steps to reproduce the behavior:

  1. Go to Transcript page in the Power BI report
  2. Click on the conversations
  3. Error message comes up in widget
  4. Error message :- Transcript can not be loaded. JSON invalid

Error Message

iMicknl commented 2 months ago

@ravitejapuvvula do you have this issue for all chats or only for specific chats? Have you tried updating the Bot Framework Chat Transcript visual? You can download it from this GitHub repository.

ravitejapuvvula commented 2 months ago

@iMicknl , I am using the updated transcript visual. I am only getting the invalid JSON error for some of the transcripts. Transcripts are generated through Copilot studio

iMicknl commented 2 months ago

Most likely you are facing https://github.com/iMicknl/powerbi-botframework-chat-transcripts/issues/345 and https://github.com/microsoft/CopilotStudioSamples/issues/203. This is not an issue of the visual, but a limit of how the report is currently built.

ravitejapuvvula commented 2 months ago

Got it. Thanks, @iMicknl