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iQMedia / tracker

Repo to hold all customer facing platform and data issues.
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IQ Data tool error #23

Open tkimiq opened 3 months ago

tkimiq commented 3 months ago

Brendan is reporting an error when logging into the data tool (screenshot attached). Could we investigate asap? Screen Shot 2024-04-01 at 10 18 00 AM

tkimiq commented 3 months ago

Update: Brendan confirms this issue persists

hollinger commented 3 months ago

@tkimiq Sorry I didn't see this ticket earlier. I did not get the email notification for some reason.

The data tool has been down because of the MySql database corruption that was discussed on the iqmedia-issues slack channel a few days ago. @Suhendro2017 is working on restoring the MySql databases from backups, but it is taking days to complete.

We need to get the database restored to bring the data tool back up. I will re-activate all of the datatool services when the database is available.

@Suhendro2017 please update on this ticket when the database restore is compelted.