This issue/question has been lingering for a while and I wanted to check with you... I see that there may be a restriction with Marketcast entitlements where only certain brands / dates are allowed. This configuration comes from Rupesh time so I'm not sure how he restricted the account, here are the details:
The restrictions/entitlements may be at the account/client level because I see the same behavior for both of these two UserIDs.
I can see that this account is restricted to provide Occurrences up to 2023-12-31, per Doug please remove that restriction.
Please advise if this account is restricted (via entitlements) to only provide occurrences from certain brands/products, Marketcast is trying to get occurrences as follows:
sergi0aranda
commented
2 weeks ago
This issue/question has been lingering for a while and I wanted to check with you... I see that there may be a restriction with Marketcast entitlements where only certain brands / dates are allowed. This configuration comes from Rupesh time so I'm not sure how he restricted the account, here are the details:
Client: Marketcast Customer/Password:
"UserID": "API_Marketcast@kinetiq.tv", "Password": "Kinetiq2024"
AND
"UserID": "api@marketcast.com", "Password": "Kinetiq2024"
The restrictions/entitlements may be at the account/client level because I see the same behavior for both of these two UserIDs.
I can see that this account is restricted to provide Occurrences up to 2023-12-31, per Doug please remove that restriction.
Please advise if this account is restricted (via entitlements) to only provide occurrences from certain brands/products, Marketcast is trying to get occurrences as follows:
"AirDateStartUtc": "2023-05-05", "AirDateEndUtc": "2024-01-01", "ProductIDs": ["MF16546-002-O169458"], // 'Warner Bros. Pictures - Dune: Part Two'
AND they are getting no data:
{ "TotalResults": 0, "NextCursorMark": "*", "Message": "Success", "Status": 0 }