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iTwin / itwinjs-core

Monorepo for iTwin.js Library
https://www.itwinjs.org
MIT License
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Suddenly started seeing Failed to obtain WebGL context when attempting to load an iModel into the iTwins Viewer #2550

Closed sweetld closed 2 years ago

sweetld commented 2 years ago

When trying to load any iModels that were loading fine yesterday, we are now seeing the following error displayed:

image

Could anyone advise please?

pmconne commented 2 years ago

What has changed since yesterday? Were changes made to the iModels, or to the device(s) being used to view them? Can you visit the compatibility checker on one of the affected devices and paste a screenshot here?

sweetld commented 2 years ago

AFAIK there have been no changes to the iModels, and this problem is effecting all our Demo environments as well as out UAT environment. The devices being used to access the iTwins Viewer are the same as before. I'm stumped to know where the issue might lie...

sweetld commented 2 years ago

Ah - the compatibility checker is showing an issue now for my PC... Let me try to reboot...

sweetld commented 2 years ago

Ah - the compatibility checker is showing an issue now for my PC... Let me try to reboot...

sweetld commented 2 years ago

OK, this is my issue - for some reason my PC was causing this error - testing with another browser worked, and the Comparability Checker showed this.

Thanks very much for your quick response and help!

Please close this bug.

pmconne commented 2 years ago

Glad it's resolved.