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ibm-cloud-docs / SecureGateway

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Add a FAQ? #19

Closed edludke closed 5 years ago

edludke commented 5 years ago

Forgive me if this is not the right place, but had a question asked of me that I thought would be very helpful in the FAQs.

What can/should be done to avoid having a single point of failure and/or being able to handle high volumes with the SecureGateway Client (SGC)? For example, can they still function behind a local load balancer with a VIP? How does that affect/work with bi-directional support?

*edit* I wanted to add some detail. I've seen how resiliency/redundancy is achieved by having more than one client on-prem - but that seems to only help with calls into the Secure Gateway Server (which will do the load balancing) via clients to an on-prem resource. But according to this: "The new cloud destination allows an on-premises service/application to send information/requests to a cloud application via the Secure Gateway Client" (found here: https://console.bluemix.net/docs/services/SecureGateway/securegateway_about.html#about-secure-gateway) you can initiate calls via the SGC? How would those calls be load balanced? Is that where a local load balancer would be required (and would that work)?

Hopefully you see why this might make a great FAQ entry....

ceciliachoi commented 5 years ago

Hello Sorry for the late response. We only support HA for on-premises destination connections. Updated the document with change https://github.com/IBM-Bluemix-Docs/SecureGateway/commit/b01521cdc72e5f4472b96b921bef049eb093e150 Thank you.

edludke commented 5 years ago

No worries - a slow response is better than no response ;-). The information is still very helpful. Thanks!

ceciliachoi commented 5 years ago

@edludke If you have questions next time: For internal customer, please ask in the Slack channel #securegateway For external customer, please create the ticket in the normal IBM cloud ticketing system. Thank you.