ibm-cloud-docs / cloud-object-storage

cloud-object-storage

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Set expectations with lite plan enablement process. #181

Closed nikhilshah2 closed 6 months ago

nikhilshah2 commented 6 months ago

Currently the FAQ directs the customer to submit a ticket for lite plan re-enablement.

============================================================================== My COS service is locked. How do I reactivate the COS service?

Exceeding the data limit for the Lite account is one of the reasons why your account is locked or deactived. The COS support team can help to unlock your account.

Per discussion with offering team, there are a few restrictions that should be made clear to the customer.

The lite plan account can be activated only once.
Upon enablement, customer should reduce the storage to less than 25GB within a week to prevent it from getting disabled again.

dpdresse commented 6 months ago

Updated FAQ and created new customer issue to track changes. Merged changes to production.