Closed ka7harada closed 6 months ago
addison-martin1
commented
7 months ago @ka7harada Can you please list the various possible levels of impact, definitions for those levels, and the advanced notice guidelines for each level? Do we need a separate table for both PaaS and SaaS?
See first draft updates here: https://github.ibm.com/cloud-docs/get-support/commit/cfdb25a296d9443bd23f4098aa578d10da6a71e5. Will need input on the table content.
ka7harada
commented
6 months ago Do we need a separate table for both PaaS and SaaS? -> Yes Please add separate table for PaaS and SaaS or table for PaaS+SaaS if the guide lien of advance notification is different from others, For SaaS I do not have specific info but contents seems to be same as PaaS.
PaaS:
addison-martin1
commented
6 months ago Thank you @ka7harada. Please provide your feedback on the PaaS and SaaS tables here: https://test.cloud.ibm.com/docs/get-support?topic=get-support-viewing-notifications&locale=en#paas
ka7harada
commented
6 months ago @addison-martin1 thanks for your support , unfortunately I could not access to the site. Could you please share by screenshot via GEH or slack DM ?
addison-martin1
commented
6 months ago @ka7harada
ka7harada
commented
6 months ago Thank you looks good. @addison-martin1
ka7harada
commented
6 months ago @addison-martin1 could you please let me know when the update will be applied to docs? thanks for your support
addison-martin1
commented
6 months ago Published, you should see the new tables here shortly: https://cloud.ibm.com/docs/get-support?topic=get-support-viewing-notifications&locale=en#disruptive-maintenance
Did you know you can also submit a pull request to update any IBM Cloud documentation topic by clicking the Edit Topic link on any page? For more information, see Providing a content update with a pull request: https://cloud.ibm.com/docs/overview?topic=overview-feedback#feedback-pr.
What are the details of the issue you're experiencing? Missing PaaS/SaaS advance notification rule. We as TAMs receive many inquiries on PaaS/SaaS advance notification rule but it was not described clearly in docs, so it is hard to convince customer our notification rule.
Is this issue in reference to a specific page? If so, please provide a link. Getting advanced notice for disruptive maintenance https://cloud.ibm.com/docs/get-support?topic=get-support-viewing-notifications&locale=en#disruptive-maintenance
Do you have a suggestion about how to resolve the issue?
In below section Getting advanced notice for disruptive maintenance https://cloud.ibm.com/docs/get-support?topic=get-support-viewing-notifications&locale=en#disruptive-maintenance Same as below instruction, we need instruction for PaaS/SaaS
For IaaS offerings, IBM Cloud provides advanced notice that's dependent on the severity of the impact. The following table defines the types and levels of the possibility of an impact.