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ibm-cloud-docs / get-support

Documentation repository for get-support
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Please remove "HW age" from QBR section #9

Closed ka7harada closed 11 months ago

ka7harada commented 11 months ago

Request Please remove "HW age" from QBR section

Urgency: As soon as possible We have a meeting w/ customer to talk about QBR from TAM and premium on Tue next week. We would like your team to remove the word from docs by that time.

Reason: TAM was instructed not to share HW age (Chassis's age) to customer (Devision of management). We were instructed to share processor status which was calculated based on provision date. QBR(Quarterly Business Review) cannot provide HW age any more. Please remove of "hardware age" from docs of QBR section. Seismic's latest Premium Support Guide did not say TAM will share HW age in QBR: (See P3 and 8 of the doc)

Lotation: IBM Cloud Docs >Getting support >Premium Support > Quarterly business reviews section

Current Quarterly business reviews. Your technical account manager provides periodic business reviews of cloud usage, support case activity, escalations, hardware age, upcoming planned maintenance, upcoming EOL/EOS dates and how to plan for those, and reviews of your users and permissions.

Expected Quarterly business reviews. Your technical account manager provides periodic business reviews of cloud usage, support case activity, escalations, upcoming planned maintenance, upcoming EOL/EOS dates and how to plan for those, and reviews of your users and permissions.

reference for TAM : discussion of removing HW age from QBR https://github.ibm.com/IBM-Cloud-TAM/Cloud-TAM/issues/242

mekaufman commented 11 months ago

@ka7harada Thank you for the feedback. The documentation has been updated.