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igvteam / igv

Integrative Genomics Viewer. Fast, efficient, scalable visualization tool for genomics data and annotations
https://igv.org
MIT License
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Unable to load hg38 genome in 2.17.2 #1492

Closed andyjslee closed 8 months ago

andyjslee commented 9 months ago

I am using IGV 2.17.2 with open-jdk 21 on CentOS. The IGV is stuck loading the genome with the following log message in the terminal: INFO [Feb 14,2024 02:33] [GenomeManager] Loading genome: /path/igv/genomes/hg38.json

I eventually get the error message: Error: Could not connect to genome server https://igv.org/genomes/genomes.tsv Trying https://s3.amazonaws.com/igv.org.genomes/genomes.tsv

For your information, IGV 2.13.2 works fine.

What can I do to fix this issue?

jrobinso commented 9 months ago

Are you behind a proxy or firewall that might prevent loading this URL?

https://igv.org/genomes/genomes.tsv

jrobinso commented 8 months ago

I'm closing this, I think the admins at UNC have implemented a workaround.