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immense / Remotely

A remote control and remote scripting solution, built with .NET 8, Blazor, and SignalR.
GNU General Public License v3.0
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Device ID is missing. Cant use Get support ! #896

Open DanielH00 opened 3 months ago

DanielH00 commented 3 months ago

Good day, dear Remotely community,

I have been trying for days to use the "Get Support" function in a Resident Agents installation, but the server always says:

"Get Support Device ID is missing. Please use a valid shortcut to the support page, which will include the device ID."

However, my URL is: https://remotely.url.domain/get-support?deviceID=XXXX-XXXX-XXXX-XXXX-XXXX

I am at a loss; no matter which device I try it on, it doesn't work! I tried updating Remotely, but there are no more updates available. Here is a screenshot: Screenshot 2024-06-11 161851

Thank you for everyone who helps me!

IxFail commented 1 month ago

Hi,

Try to replace

?deviceID=

with

/

For example:

https://remotely.url.domain/get-support/XXXX-XXXX-XXXX-XXXX-XXXX

image

DanielH00 commented 1 month ago

Hi,

Try to replace

?deviceID=

with

/

For example:

https://remotely.url.domain/get-support/XXXX-XXXX-XXXX-XXXX-XXXX

image

Hi,

Thank you for your response! Yes, it works on the computer, but unfortunately, it doesn't work on my phone. When I try to submit, it says that the website is not working.

Still, thank you very much for your help!