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immersive-web / webxr

Repository for the WebXR Device API Specification.
https://immersive-web.github.io/webxr/
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All the WebAR samples freeze on a moto g10 phone #1208

Closed DavidLong65 closed 3 years ago

DavidLong65 commented 3 years ago

Hi, I recently purchased a Motorola g10 phone to add WebXR features to my website and I checked that phone was ARCore compatible. I was disappointed to find that every WebAR demo I tried just freezes after a couple of frames displaying only the camera view and no 3d objects. ARcore is installed and I'm using Chrome 86. AR apps work ok. Remote debugging shows no console errors. Using the report page showed that when a session is running the transforms are being updated. Does anyone know if there is a fix for this issue. As a Dev I'm willing to work with anyone to help resolve the issue. Thanks, David

klausw commented 3 years ago

Thanks for the report. Chrome 86 is rather old - can you please update to current stable Chrome (>= 91.0.4472.120) or a beta/dev build for testing? If the issue still happens there, please file an issue at https://crbug.com/ in the Blink>WebXR>AR component. Feel free to tag me (klausw@chromium.org) in that issue.

klausw commented 3 years ago

FYI, https://bugs.chromium.org/p/chromium/issues/detail?id=1220069 reported show performance on a Motorola Edge Plus. There may be a Motorola-specific issue with ARCore. (Please still file a separate crbug, it's easy to consolidate them later if they turn out to have the same root cause.)

DavidLong65 commented 3 years ago

Hi Klaus, Thanks for the quick reply. I gave you the wrong version number, I had updated Chrome and was using 91.0.4472.101. I've submitted a bug report: https://bugs.chromium.org/p/chromium/issues/detail?id=1223712 Thanks, David Long

On Fri, 25 Jun 2021 at 05:25, Klaus Weidner @.***> wrote:

Thanks for the report. Chrome 86 is rather old - can you please update to current stable Chrome (>= 91.0.4472.120) or a beta/dev build for testing? If the issue still happens there, please file an issue at https://crbug.com/ in the Blink>WebXR>AR component. Feel free to tag me ( @.***) in that issue.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/immersive-web/webxr/issues/1208#issuecomment-867894849, or unsubscribe https://github.com/notifications/unsubscribe-auth/AD7HPASEYLBJZYMXWROSADLTUOBB5ANCNFSM47HETHNA .

DavidLong65 commented 3 years ago

Hi Klaus, What's the link for reporting ARCore bugs? The web app display freezes and never advances another frame. However I know that the WebXR session is still running and the camera transform matrices are being updated as the phone moves around. This is displayed on the report page (the https://immersive-web.github.io/webxr-samples/report/). Android AR apps seem to work okay. Regards, David

On Fri, 25 Jun 2021 at 05:31, Klaus Weidner @.***> wrote:

FYI, https://bugs.chromium.org/p/chromium/issues/detail?id=1220069 reported show performance on a Motorola Edge Plus. There may be a Motorola-specific issue with ARCore. (Please still file a separate crbug, it's easy to consolidate them later if they turn out to have the same root cause.)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/immersive-web/webxr/issues/1208#issuecomment-867898018, or unsubscribe https://github.com/notifications/unsubscribe-auth/AD7HPAQIIHEY6OVH2YQ3GELTUOBX3ANCNFSM47HETHNA .

DavidLong65 commented 3 years ago

I forgot to mention I tested WebXR on Chrome Beta and Canary. I'll give DEV a try too. I also used remote debugging but no console output was shown.

On Fri, 25 Jun 2021 at 17:17, David Long @.***> wrote:

Hi Klaus, What's the link for reporting ARCore bugs? The web app display freezes and never advances another frame. However I know that the WebXR session is still running and the camera transform matrices are being updated as the phone moves around. This is displayed on the report page (the https://immersive-web.github.io/webxr-samples/report/). Android AR apps seem to work okay. Regards, David

On Fri, 25 Jun 2021 at 05:31, Klaus Weidner @.***> wrote:

FYI, https://bugs.chromium.org/p/chromium/issues/detail?id=1220069 reported show performance on a Motorola Edge Plus. There may be a Motorola-specific issue with ARCore. (Please still file a separate crbug, it's easy to consolidate them later if they turn out to have the same root cause.)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/immersive-web/webxr/issues/1208#issuecomment-867898018, or unsubscribe https://github.com/notifications/unsubscribe-auth/AD7HPAQIIHEY6OVH2YQ3GELTUOBX3ANCNFSM47HETHNA .