Unable to run job handler. Error: extract_area: bad extract area

[zynexiz]

The bug

I have a lot of video clips in my collection, and about half of them (I think) have thumbnail and the rest don't. I have tried recreating them several times, but it always says 250+ remaining every time I do it. From the logs it seems to be related to Sharp (there's a bunch of bug reports in that repo about this error message to). I'm not sure what distinguish the working video clips from the non working ones, feels kinda random.

Note; hoovering the video starts playing the preview, so everything else is working.

The OS that Immich Server is running on

Arch Linux

Version of Immich Server

1.115.0-1

Version of Immich Mobile App

1.115.0

Platform with the issue

• [X] Server
• [ ] Web
• [ ] Mobile

Your docker-compose.yml content

Don't use docker.

Your .env content

Don't use docker.

Reproduction steps

1. Upload videos
2. Se if any of them fails to generate thumbnail

Relevant log output

Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '<REDACTED>****.MOV':
sep 15 16:24:03 kvm-immich immich-microservices[406]:   Metadata:
sep 15 16:24:03 kvm-immich immich-microservices[406]:     major_brand     : qt
sep 15 16:24:03 kvm-immich immich-microservices[406]:     minor_version   : 0
sep 15 16:24:03 kvm-immich immich-microservices[406]:     compatible_brands: qt
sep 15 16:24:03 kvm-immich immich-microservices[406]:     creation_time   : 2019-10-04T13:55:37.000000Z
sep 15 16:24:03 kvm-immich immich-microservices[406]:     original_format : Digital Camera
sep 15 16:24:03 kvm-immich immich-microservices[406]:     original_format-eng: Digital Camera
sep 15 16:24:03 kvm-immich immich-microservices[406]:     comment         : FUJIFILM DIGITAL CAMERA X100S
sep 15 16:24:03 kvm-immich immich-microservices[406]:     comment-eng     : FUJIFILM DIGITAL CAMERA X100S
sep 15 16:24:03 kvm-immich immich-microservices[406]:   Duration: 00:10:00.60, start: 0.000000, bitrate: 38173 kb/s
sep 15 16:24:03 kvm-immich immich-microservices[406]:   Stream #0:0[0x1](eng): Video: h264 (High), 1 reference frame (avc1 / 0x31637661), yuv420p(progressive), 1920x1080, 36623 kb/s, 29.97 fps, 29.97 tbr, 30k tbn (default)
sep 15 16:24:03 kvm-immich immich-microservices[406]:       Metadata:
sep 15 16:24:03 kvm-immich immich-microservices[406]:         creation_time   : 2019-10-04T13:55:37.000000Z
sep 15 16:24:03 kvm-immich immich-microservices[406]:         vendor_id       : [0][0][0][0]
sep 15 16:24:03 kvm-immich immich-microservices[406]:         encoder         : AVC Coding
sep 15 16:24:03 kvm-immich immich-microservices[406]:   Stream #0:1[0x2](eng): Audio: pcm_s16le (sowt / 0x74776F73), 48000 Hz, stereo, s16, 1536 kb/s (default)
sep 15 16:24:03 kvm-immich immich-microservices[406]:       Metadata:
sep 15 16:24:03 kvm-immich immich-microservices[406]:         creation_time   : 2019-10-04T13:55:37.000000Z
sep 15 16:24:03 kvm-immich immich-microservices[406]:         vendor_id       : [0][0][0][0]
sep 15 16:24:03 kvm-immich immich-microservices[406]: [out#0/webp @ 0x5e306b5c7e80] No explicit maps, mapping streams automatically...
sep 15 16:24:03 kvm-immich immich-microservices[406]: [vost#0:0/libwebp_anim @ 0x5e306b5c85c0] Created video stream from input stream 0:0
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Parsed_scale_5 @ 0x5e306b5ca2c0] Value 601.000000 for parameter 'out_color_matrix' out of range [0 - 14]
sep 15 16:24:03 kvm-immich immich-microservices[406]: Error applying option 'out_color_matrix' to filter 'scale': Numerical result out of range
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Parsed_fps_0 @ 0x5e306b8279c0] 0 frames in, 0 frames out; 0 frames dropped, 0 frames duplicated.
sep 15 16:24:03 kvm-immich immich-microservices[406]: [vost#0:0/libwebp_anim @ 0x5e306b5c85c0] Error initializing a simple filtergraph
sep 15 16:24:03 kvm-immich immich-microservices[406]: Error opening output file<REDACTED>/thumbs/ac9ba1a6-c3f6-4678-8f31-7fbedb1a7ec9/4b/26/4b2624f5-2e62-4721-8834-166d4b323378-preview.webp.
sep 15 16:24:03 kvm-immich immich-microservices[406]: Error opening output files: Numerical result out of range
sep 15 16:24:03 kvm-immich immich-microservices[406]: [AVIOContext @ 0x5e306b5cc4c0] Statistics: 678998 bytes read, 2 seeks
sep 15 16:24:03 kvm-immich immich-microservices[406]: 
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-preview): Error: ffmpeg exited with code 222: 
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Error: ffmpeg exited with code 222:
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at ChildProcess.<anonymous> (/usr/lib/immich/app/server/node_modules/fluent-ffmpeg/lib/processor.js:180:22)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at ChildProcess.emit (node:events:520:28)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at ChildProcess._handle.onexit (node:internal/child_process:294:12)
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Object:
sep 15 16:24:03 kvm-immich immich-microservices[406]: {
sep 15 16:24:03 kvm-immich immich-microservices[406]:   "id": "4b2624f5-2e62-4721-8834-166d4b323378"
sep 15 16:24:03 kvm-immich immich-microservices[406]: }
[Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-person-thumbnail): Error: extract_area: bad extract area
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Error: extract_area: bad extract area
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at Sharp.toFile (/usr/lib/immich/app/server/node_modules/sharp/lib/output.js:90:19)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at MediaRepository.generateThumbnail (/usr/lib/immich/app/server/dist/repositories/media.repository.js:69:14)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at PersonService.handleGeneratePersonThumbnail (/usr/lib/immich/app/server/dist/services/person.service.js:453:36)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at async /usr/lib/immich/app/server/dist/services/job.service.js:148:36
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at async Worker.processJob (/usr/lib/immich/app/server/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
sep 15 16:24:03 kvm-immich immich-microservices[406]:     at async Worker.retryIfFailed (/usr/lib/immich/app/server/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
sep 15 16:24:03 kvm-immich immich-microservices[406]: [Nest] 406  - 2024-09-15 16:24:03   ERROR [Microservices:JobService] Object:

Additional information

No response

[taixingyiji]

I have the same issue here, so I rolled back to version 1.114.0.

[zynexiz]

Any update on this issue? Still have the same problem in version 1.116.2.

[pekmop1024]

Same with 1.117.0

[peterbeck]

I have the same issue here, so I rolled back to version 1.114.0.

can confirm - everything works fine with 1.114.0, but back to 1.117.0 breaks thumbnail for new photos

[an0o0nym]

Hi, I have the same issue. So what did you do after downgrading to 1.114.0? Did you remove and upload again the wrong photo?

Clicking on regenerate thumbnail/metadata doesnt work for me.

[pekmop1024]

For me it helped to downgrade and regenerate thumbnails. But there are some videos that still without thumbnails, but it's rare ones, not all of them. Maybe 5 or 10 from 4000+.