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immich-app / immich

High performance self-hosted photo and video management solution.
https://immich.app
GNU Affero General Public License v3.0
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Videos do not show on iOS app (and not backed up) #12811

Closed pablopunk closed 1 month ago

pablopunk commented 1 month ago

The bug

Hi! I had immich before and this wasn't an issue. Now I installed it on another server (via TrueNAS scale apps) and iOS photos are backing up just fine but the immich app on iOS doesn't show my latest videos and it's not backing them up either.

👇🏻 Left: iOS gallery with photos/videos. 👇🏻 Right: iOS immich with photos only

The OS that Immich Server is running on

TrueNAS Scale

Version of Immich Server

1.115.0

Version of Immich Mobile App

1.115.0 build.175

Platform with the issue

Your docker-compose.yml content

# done through the TrueNAS UI

Your .env content

# done through the TrueNAS UI

Reproduction steps

Honestly I don't know, it used to work. And yes, I have the "Videos" folder enabled in the iOS app settings.

Relevant log output

No response

Additional information

I'm using a Cloudflare Tunnel. I've tried directly using my local IP (which was what I did on my previous server) but that didn't seem to solve it.

alextran1502 commented 1 month ago

I am seeing the spinner at the bottom of the app bar, meaning the app is still hashing, depends on how much photos and videos do you have ok the device, it might take sometimes. Just let it be and it will show up once the hashing process is done. Just to clarify, can you take a screenshot of the albums you select for backup?

bo0tzz commented 1 month ago

As an extra note, any files >100MB will not be able to upload through clouflare tunnel.

pablopunk commented 1 month ago

I am seeing the spinner at the bottom of the app bar, meaning the app is still hashing, depends on how much photos and videos do you have ok the device, it might take sometimes. Just let it be and it will show up once the hashing process is done. Just to clarify, can you take a screenshot of the albums you select for backup?

@alextran1502 good to know! I have around 32k pictures and 7k videos, so what you said makes a lot of sense. The albums I'm selecting to backup are basically all of them, including one that says "videos"

As an extra note, any files >100MB will not be able to upload through clouflare tunnel.

@bo0tzz ah I forgot about that, I'll keep the local IP then, since videos can get quite heavy

pablopunk commented 1 month ago

Is there a way to know how the hashing process is going?

pablopunk commented 1 month ago

There was definitely something wrong with Immich. I waited and waited, but nothing changed. I ended up removing everything, installing a brand new Immich image, and starting the backup from my iPhone all over again (I still had the pictures in iCloud). Now the videos are working, even though it has only backed up one-third of the total items so far.