can't play mov file on android app

[marcoyohn]

The bug

2024-09-21 14:59:38.564408 | SEVERE | ImmichErrorLogger | FlutterError - Catch all | Instance of 'FlutterErrorDetails' Exception: PlatformException(VideoError, Video player had error j1.l: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/dolby-vision, hev1.08.04, -1, null, [720, 1280, 29.454369, ColorInfo(BT709, Full range, SDR SMPTE 170M, false, 8bit Luma, 8bit Chroma)], [-1, -1]), format_supported=YES, null, null) Library: widgets library Context: Instance of 'ErrorDescription' |

1 AsyncError.value (package:riverpod/src/common.dart:494:0)

2 VideoViewerPage.build (package:immich_mobile/pages/common/video_viewer.page.dart:36:0)

3 _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0)

4 StatefulElement.build (package:flutter/src/widgets/framework.dart:5729:0)

5 ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0)

6 HookElement.build (package:flutter_hooks/src/framework.dart:438:0)

7 ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5617:0)

8 StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5780:0)

9 Element.rebuild (package:flutter/src/widgets/framework.dart:5333:0)

10 BuildScope._tryRebuild (package:flutter/src/widgets/framework.dart:2693:0)

11 BuildScope._flushDirtyElements (package:flutter/src/widgets/framework.dart:2752:0)

12 BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:3048:0)

13 _LayoutBuilderElement._rebuildWithConstraints (package:flutter/src/widgets/layout_builder.dart:231:0)

14 RenderObject.invokeLayoutCallback. (package:flutter/src/rendering/object.dart:2719:0)

15 PipelineOwner._enableMutationsToDirtySubtrees (package:flutter/src/rendering/object.dart:1098:0)

16 RenderObject.invokeLayoutCallback (package:flutter/src/rendering/object.dart:2719:0)

17 RenderConstrainedLayoutBuilder.rebuildIfNecessary (package:flutter/src/widgets/layout_builder.dart:278:0)

18 _RenderLayoutBuilder.performLayout (package:flutter/src/widgets/layout_builder.dart:369:0)

19 RenderObject._layoutWithoutResize (package:flutter/src/rendering/object.dart:2446:0)

20 PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1052:0)

21 PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1065:0)

22 RendererBinding.drawFrame (package:flutter/src/rendering/binding.dart:602:0)

23 WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:1164:0)

24 RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:468:0)

25 SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1397:0)

26 SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1318:0)

27 SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1176:0)

28 _invoke (dart:ui/hooks.dart:312:0)

29 PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:419:0)

30 _drawFrame (dart:ui/hooks.dart:283:0)

The OS that Immich Server is running on

win11 pro

Version of Immich Server

v1.115.0

Version of Immich Mobile App

v1.115.0

Platform with the issue

• [ ] Server
• [ ] Web
• [X] Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:2d1463258f2764328496376f5d965f20c6a67f66ea2b06dc42af351f75248792
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"]
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=postgres

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

play all mov file

Relevant log output

No response

Additional information

No response

[bo0tzz]

Have you changed the transcoding settings on the server at all?