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immich-app / immich

High performance self-hosted photo and video management solution.
https://immich.app
GNU Affero General Public License v3.0
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Android/Ios app cannot play video only saved on server #12910

Closed juvraniak closed 3 days ago

juvraniak commented 3 days ago

The bug

As mentioned in title mobile apps struggle to load video from server.

I have tested with transcoding on/off tested with HEVC video as well h.264(should have better compatibility) nothing seems to help (config in samsung s23 ultra) Also tested if i can download video(test if there is wrong refId to video) but it downloaded fine.

I have increased log level to Debug, and did not see anything interesting

024-09-24 20:01:07.004223+02:00[Nest] 16

Here is error i can see in application: Instance of 'FlutterErrorDetails' Exception: PlatformException(VideoError, Video player had error j1.l: Source error, null, null) Library: widgets library Context: Instance of 'ErrorDescription'

AsyncError.value (package:riverpod/src/common.dart:494:0) VideoViewerPage.build (package:immich_mobile/pages/common/video_viewer.page.dart:36:0) _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0) StatefulElement.build (package:flutter/src/widgets/framework.dart:5729:0) ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0) HookElement.build (package:flutter_hooks/src/framework.dart:438:0) ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5617:0) StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5780:0) Element.rebuild (package:flutter/src/widgets/framework.dart:5333:0) BuildScope._tryRebuild (package:flutter/src/widgets/framework.dart:2693:0) BuildScope._flushDirtyElements (package:flutter/src/widgets/framework.dart:2752:0) BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:3048:0) _LayoutBuilderElement._rebuildWithConstraints (package:flutter/src/widgets/layout_builder.dart:231:0) RenderObject.invokeLayoutCallback. (package:flutter/src/rendering/object.dart:2719:0) PipelineOwner._enableMutationsToDirtySubtrees (package:flutter/src/rendering/object.dart:1098:0) RenderObject.invokeLayoutCallback (package:flutter/src/rendering/object.dart:2719:0) RenderConstrainedLayoutBuilder.rebuildIfNecessary (package:flutter/src/widgets/layout_builder.dart:278:0) _RenderLayoutBuilder.performLayout (package:flutter/src/widgets/layout_builder.dart:369:0) RenderObject._layoutWithoutResize (package:flutter/src/rendering/object.dart:2446:0) PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1052:0) PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1065:0) RendererBinding.drawFrame (package:flutter/src/rendering/binding.dart:602:0) WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:1164:0) RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:468:0) SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1397:0) SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1318:0) SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1176:0) _invoke (dart:ui/hooks.dart:312:0) PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:419:0) _drawFrame (dart:ui/hooks.dart:283:0)

If i forgot to add any detail please let me know.

The OS that Immich Server is running on

TrueNAS Scale Dragonfish-24.04.2.2

Version of Immich Server

v1.115.0

Version of Immich Mobile App

v1.115.0 build.159

Platform with the issue

Your docker-compose.yml content

https://github.com/truenas/charts/tree/master/community/immich

Your .env content

https://github.com/truenas/charts/tree/master/community/immich

Reproduction steps

Steps to reproduce:

  1. Make a video
  2. Sync with server
  3. Play video - this works
  4. Delete video localy
  5. Play it from server - fails(on web no problem)

Second scenario is when video is uploaded from camera and try to play on mobile -> results in failure

Relevant log output

No response

Additional information

No response

bo0tzz commented 3 days ago

Is this a duplicate of #11689?

juvraniak commented 3 days ago

Well may be, sorry did not look into that issue, as i taugt it has to do only with older devices.