Open gaetschwartz opened 1 month ago
Those are the files that the app doesn't have access or cannot read. It is usually the symptoms of assets from Shared Album that have been moved by other users or corrupted file
Right, when disabling related iCloud albums this works. We should find a way to not try to hash these files in the first place probably ?
I think those files are no longer available but the database on iOS still have those records somehow
I am also facing the same problem! There are around 2-3K photos that the Immich app is unable to back up, resulting in a decrease in the total number of photos. For example, I deleted the app, reinstalled it, and logged back in. The first column shows the initial stats, while the second column represents the current state:
Now, whenever I open the app, it always shows me the current state, and it doesn't seem to attempt a re-backup.
I can see these errors in my app logs from the first time it skipped the photos:
Message
Error getting file to hash for asset 9BDDD9F3-F909-45D8-85E9-EA3753D1F19F/L0/001, name: BF6CE792-BBA8-4432-BB24-2FA374D460B4.HEIC, created on: 2023-04-23 11:09:44.000, skipping
Details
PlatformException(CloudPhotoLibraryErrorDomain (1005), The operation couldn’t be completed. (CloudPhotoLibraryErrorDomain error 1005.), No failure reason provided, null)
From
HashService
Stack Trace
#0 StandardMethodCodec.decodeEnvelope (package:flutter/src/services/message_codecs.dart:648)
#1 MethodChannel._invokeMethod (package:flutter/src/services/platform_channel.dart:334)
<asynchronous suspension>
#2 AssetEntity._getFile (package:photo_manager/src/types/entity.dart:750)
<asynchronous suspension>
#3 HashService._hashAssets (package:immich_mobile/services/hash.service.dart:77)
<asynchronous suspension>
#4 SyncService._addAlbumFromDevice (package:immich_mobile/services/sync.service.dart:704)
<asynchronous suspension>
#5 diffSortedLists (package:immich_mobile/utils/diff.dart:30)
<asynchronous suspension>
#6 SyncService._syncLocalAlbumAssetsToDb (package:immich_mobile/services/sync.service.dart:516)
<asynchronous suspension>
#7 AsyncMutex.run.<anonymous closure> (package:immich_mobile/utils/async_mutex.dart:15)
<asynchronous suspension>
https://github.com/user-attachments/assets/87ca6f77-2b25-4317-8b61-c16e0f75f63c
The bug
It seems like some image files crashing the
HashService
component of the mobile app.The OS that Immich Server is running on
Linux gaetans-home 6.10.10-200.fc40.x86_64 #1 SMP PREEMPT_DYNAMIC Thu Sep 12 18:26:09 UTC 2024 x86_64 GNU/Linux
Version of Immich Server
1.116.0
Version of Immich Mobile App
1.116.0
Platform with the issue
Your docker-compose.yml content
Your .env content
Reproduction steps
Relevant log output
Immich App logs
```shell 2024-09-27 13:06:51.310343 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/6566BFE5-A22F-469A-876A-212E86632C22_L0_001_1727109796.117346_o_IMG_7572.HEIC, skipping | 2024-09-27 13:06:51.310341 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/DFD397A8-9F77-4F8B-A3F7-944B2724054F_L0_001_1727109796.109524_o_IMG_7573.HEIC, skipping | 2024-09-27 13:06:51.310340 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/36E13C3E-209E-422B-B6A2-B916D2F79C4A_L0_001_1727109796.081740_o_IMG_7574.HEIC, skipping | 2024-09-27 13:06:51.310339 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/705818BC-C032-498F-B6FB-BE202ADB6E22_L0_001_1727109796.104271_o_IMG_7575.HEIC, skipping | 2024-09-27 13:06:51.310338 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/109D7A83-817C-49FF-AFE4-C838FF59BCF7_L0_001_1727109796.069043_o_IMG_7576.HEIC, skipping | 2024-09-27 13:06:51.310337 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/3CAD15C5-FA32-43B3-A56B-DCF96AAE69C6_L0_001_1727109796.073709_o_IMG_7577.HEIC, skipping | 2024-09-27 13:06:51.310335 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/B055A1E7-693B-4696-96A8-7EA75FA0C83A_L0_001_1727109796.099173_o_IMG_7578.HEIC, skipping | 2024-09-27 13:06:51.310334 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/8879B05E-4DDE-4F4B-852C-2CCC69F879DD_L0_001_1727109796.089509_o_IMG_7579.HEIC, skipping | 2024-09-27 13:06:51.310333 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/50CA5F42-9BA2-40A2-AAEC-F5D150903896_L0_001_1727109796.072236_o_IMG_7580.HEIC, skipping | 2024-09-27 13:06:51.310332 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/C7C483D2-0FBD-4F57-93A7-828D3C70F30E_L0_001_1727109796.062806_o_IMG_7581.HEIC, skipping | 2024-09-27 13:06:51.310331 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/5F7F0B1E-14E7-4768-8ADF-30D55C6FBB30_L0_001_1727109796.095542_o_IMG_7582.HEIC, skipping | 2024-09-27 13:06:51.310330 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/66E92E1E-BEE7-4B61-8442-480A41DE9594_L0_001_1727109796.101559_o_IMG_7583.HEIC, skipping | 2024-09-27 13:06:51.310329 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/0C663196-2BF3-4678-8EAE-87AD62986FBE_L0_001_1727109796.087488_o_IMG_7584.HEIC, skipping | 2024-09-27 13:06:51.310328 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/708D94F3-8B78-4F39-825F-5B816AE58C72_L0_001_1727109796.076904_o_IMG_7585.HEIC, skipping | 2024-09-27 13:06:51.310327 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/368E5866-FECB-4BE2-BE71-1A9F9B260D35_L0_001_1727109796.061043_o_IMG_7586.HEIC, skipping | 2024-09-27 13:06:51.310326 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/D69F8CF2-101B-4278-B2E1-22517D01C4C7_L0_001_1727109796.113371_o_IMG_7587.HEIC, skipping | 2024-09-27 13:06:51.310323 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/279339FC-C57F-4EC7-B7FC-43C9B7D88D42_L0_001_1727109796.091792_o_IMG_7588.HEIC, skipping | 2024-09-27 13:06:51.310322 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/88D3A4AE-B833-4BAD-A10C-EB19DC602054_L0_001_1727109796.064303_o_IMG_7589.HEIC, skipping | 2024-09-27 13:06:51.310321 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/5AE720CA-7097-48E2-9337-925BAF989914_L0_001_1727109796.083036_o_IMG_7590.HEIC, skipping | 2024-09-27 13:06:51.310320 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/BE644D4C-F395-4A29-9AE4-2830E84C0E34_L0_001_1727109796.078162_o_IMG_7591.HEIC, skipping | 2024-09-27 13:06:51.310319 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/D13AC125-226C-458F-B390-196F9E3BEEF0_L0_001_1727109796.115301_o_IMG_7592.HEIC, skipping | 2024-09-27 13:06:51.310318 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/828E505A-054D-4F73-A78D-268896188EF5_L0_001_1727109796.116756_o_IMG_7593.HEIC, skipping | 2024-09-27 13:06:51.310317 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/8B0B692D-7F5A-4BAD-B08A-B994488731EC_L0_001_1727109796.079247_o_IMG_7594.HEIC, skipping | 2024-09-27 13:06:51.310316 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/03AD8E14-0DD2-453B-AFF4-A99A40B0C895_L0_001_1727109796.090637_o_IMG_7595.HEIC, skipping | 2024-09-27 13:06:51.310315 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/1BD3B0FE-4824-4A62-9AF3-E3373EA18BF9_L0_001_1727109796.502689_o_IMG_7596.HEIC, skipping | 2024-09-27 13:06:51.310313 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/39F43356-6AB6-4A83-BB2D-6C94E3E4E738_L0_001_1727109796.490096_o_IMG_7597.HEIC, skipping | 2024-09-27 13:06:51.310301 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/7A9E7E06-051C-4509-BCEC-856B16203A41_L0_001_1727109796.458586_o_IMG_7598.HEIC, skipping | 2024-09-27 13:06:51.310299 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/DD19279C-F2E2-4F1C-8150-A6F0DC485FD4_L0_001_1727109796.486588_o_IMG_7599.HEIC, skipping | 2024-09-27 13:06:51.310296 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/EA5B26C7-6DA5-4E1B-B012-C7C0DAC754D0_L0_001_1727109796.494530_o_IMG_7600.HEIC, skipping | 2024-09-27 13:06:51.310293 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/14E99223-6F82-4CF1-8E5F-6625A347F065_L0_001_1727109796.480662_o_IMG_7601.HEIC, skipping | 2024-09-27 13:06:51.310287 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/BD959338-D494-4FBF-8844-1982E6951FB1_L0_001_1727109796.493362_o_IMG_7602.PNG, skipping | 2024-09-27 13:06:51.310285 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/C9D6DC50-A052-4480-93B1-B26CFFFA7E86_L0_001_1727109796.470475_o_IMG_7603.HEIC, skipping | 2024-09-27 13:06:51.310282 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/EC546CCE-4A8C-4DD3-82E9-C25BE2BFF37C_L0_001_1727109796.459164_o_IMG_7604.HEIC, skipping | 2024-09-27 13:06:51.310279 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/6E68D9FC-89F9-4BBF-8176-7924E9FFD815_L0_001_1727109796.500422_o_IMG_7605.HEIC, skipping | 2024-09-27 13:06:51.310277 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/CCD5365A-63BD-45AD-8633-74D820C1EA32_L0_001_1727109796.457448_o_IMG_7606.HEIC, skipping | 2024-09-27 13:06:51.310274 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/7621D969-FBE7-4BB8-8BD3-13D7FFFC37AF_L0_001_1727109796.483068_o_IMG_7607.HEIC, skipping | 2024-09-27 13:06:51.310271 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/CA66DB7C-A17C-475C-AD1E-BA450D0E787C_L0_001_1727109796.463177_o_IMG_7608.HEIC, skipping | 2024-09-27 13:06:51.310256 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/FB233196-84AE-49B8-9E72-9C3A6649D41A_L0_001_1727109796.450395_o_IMG_7609.HEIC, skipping | 2024-09-27 13:06:51.310253 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/2D9ACE33-7545-405B-99B0-6D79DAE8B9F1_L0_001_1727109796.486016_o_IMG_7610.HEIC, skipping | 2024-09-27 13:06:51.310251 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/A78C2058-3612-4AD6-8E57-DCD72B4FC660_L0_001_1727109796.474090_o_IMG_7611.HEIC, skipping | 2024-09-27 13:06:51.310248 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/6628B488-C80C-4373-869E-441EF5833801_L0_001_1727109796.444549_o_IMG_7612.HEIC, skipping | 2024-09-27 13:06:51.310245 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/C15310C2-1100-49BB-BB22-B8FA73DCCC3E_L0_001_1727332275.380634_o_IMG_7613.HEIC, skipping | 2024-09-27 13:06:51.310243 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/30E96907-27CA-4628-9E79-345DA6EF5700_L0_001_1727109796.458043_o_IMG_7614.HEIC, skipping | 2024-09-27 13:06:51.310238 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/67E9293E-398C-4398-89E9-B1C3FF1ABBDA_L0_001_1727109796.501016_o_IMG_7615.HEIC, skipping | 2024-09-27 13:06:51.310235 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/61D20E20-29B1-4929-9AE7-618712797420_L0_001_1727109796.502146_o_IMG_7616.HEIC, skipping | 2024-09-27 13:06:51.310232 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.video/E745F96A-2D58-4066-9C14-E55BDE5FC3C9_L0_001_1727109796.466586_o_IMG_7617.MOV, skipping | 2024-09-27 13:06:51.310230 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.video/D5BA2E04-7C65-4D16-8415-4A5D96FDF54A_L0_001_1727109796.475447_o_IMG_7618.MOV, skipping | 2024-09-27 13:06:51.310227 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/CB7394BF-8EE9-4873-94C0-705BB66B46C0_L0_001_1727109796.454526_o_IMG_7619.HEIC, skipping | 2024-09-27 13:06:51.310224 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/9D6F6579-9B4C-49FE-A310-21276DB8BF10_L0_001_1727109796.468793_o_IMG_7620.HEIC, skipping | 2024-09-27 13:06:51.310222 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/5B75844E-17DD-42B7-BEBC-51B04308991D_L0_001_1727109796.482441_o_IMG_7621.HEIC, skipping | 2024-09-27 13:06:51.310219 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/DBF21CC1-CDA8-413A-AC4E-B9BF0773BA29_L0_001_1727109796.487720_o_IMG_7622.HEIC, skipping | 2024-09-27 13:06:51.310216 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/98CDEFB6-AF79-46A5-BA9D-4C5B12F633F3_L0_001_1727109796.467126_o_IMG_7623.HEIC, skipping | 2024-09-27 13:06:51.310214 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/21D0D122-04DC-460F-ACA8-D80CB193C5E5_L0_001_1726941404.685411_o_IMG_7624.PNG, skipping | 2024-09-27 13:06:51.310211 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/426FC6BD-D3E3-4A6E-95DC-D4139B17D7FA_L0_001_1727109796.495720_o_IMG_7625.HEIC, skipping | 2024-09-27 13:06:51.310209 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/8AFB3B97-9E4F-46FB-8935-BAA36DB8FD02_L0_001_1727109796.450998_o_IMG_7626.HEIC, skipping | 2024-09-27 13:06:51.310206 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/F9352738-D05A-4038-B064-985A5AA182CA_L0_001_1727332275.377222_o_IMG_7627.HEIC, skipping | 2024-09-27 13:06:51.310200 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/DCCC7B47-366C-4914-85AE-78E0EA8B768F_L0_001_1727109796.496303_o_IMG_7628.HEIC, skipping | 2024-09-27 13:06:51.310198 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/46B791E7-43B3-4EBE-A797-7E26CCD8294A_L0_001_1727109796.481847_o_IMG_7629.HEIC, skipping | 2024-09-27 13:06:51.310195 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/1483176D-908B-4D8D-A59E-ADC1741C2C2D_L0_001_1727109796.478398_o_IMG_7630.HEIC, skipping | 2024-09-27 13:06:51.310192 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/E95FDA27-A625-45ED-B9DF-0FBEF7CE5BFE_L0_001_1727109796.460333_o_IMG_7631.HEIC, skipping | 2024-09-27 13:06:51.310190 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/A5FFA9F4-EF85-4F4D-AFB0-C8B7EF9A564F_L0_001_1727109796.474722_o_IMG_7632.HEIC, skipping | 2024-09-27 13:06:51.310187 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/0DD828F9-9608-4C6E-9552-42594A641E1E_L0_001_1727109796.466025_o_IMG_7633.HEIC, skipping | 2024-09-27 13:06:51.310184 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/D613074C-724E-4B0A-93B1-31013757C225_L0_001_1727109796.462618_o_IMG_7634.HEIC, skipping | 2024-09-27 13:06:51.310182 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/C23A45B1-1AC4-40F1-A384-1586374382E8_L0_001_1727109796.443280_o_IMG_7635.HEIC, skipping | 2024-09-27 13:06:51.310179 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/1C0AEFE4-6760-400C-BDD8-27F06E42FE68_L0_001_1727109796.483652_o_IMG_7636.HEIC, skipping | 2024-09-27 13:06:51.310177 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/31E1CC61-3B39-41F0-9127-84D5AD9C5272_L0_001_1727109796.455086_o_IMG_7637.HEIC, skipping | 2024-09-27 13:06:51.310174 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/D4ACE6C5-55BC-4A3A-8BCF-A26FEA4F73EB_L0_001_1727109796.489471_o_IMG_7638.HEIC, skipping | 2024-09-27 13:06:51.310171 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/6EC837B8-5618-49D7-9D93-2272E960E2AB_L0_001_1727109796.484278_o_IMG_7639.HEIC, skipping | 2024-09-27 13:06:51.310168 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/FCA91416-8F1D-4359-894E-7D0C5435D574_L0_001_1727109796.446301_o_IMG_7640.HEIC, skipping | 2024-09-27 13:06:51.310162 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/F5AC8F6D-0C15-47DF-A39C-3EA5C184EEAA_L0_001_1727109796.472817_o_IMG_7641.HEIC, skipping | 2024-09-27 13:06:51.310155 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/917463BA-A7A3-485C-97BC-622700582DA3_L0_001_1727109796.471621_o_IMG_7642.HEIC, skipping | 2024-09-27 13:06:51.310152 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/18459578-ABBF-44CA-A726-508B94D73A51_L0_001_1727109796.472173_o_IMG_7643.HEIC, skipping | 2024-09-27 13:06:51.310149 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/E1D526C7-1679-42A3-ABAD-FE5488FF5080_L0_001_1727109796.443935_o_IMG_7644.HEIC, skipping | 2024-09-27 13:06:51.310146 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/E5B9F3DF-5D7D-4D6E-89B7-3E37216D918E_L0_001_1727109796.445134_o_IMG_7645.HEIC, skipping | 2024-09-27 13:06:51.310142 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/8B257205-1ED7-4BC2-9BD6-D894B24AB4CC_L0_001_1727109796.496872_o_FullSizeRender.jpg, skipping | 2024-09-27 13:06:51.310139 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/C43EE801-11C0-4096-A93E-B022CFA20AE1_L0_001_1727109796.471041_o_FullSizeRender.jpg, skipping | 2024-09-27 13:06:51.310134 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/5D259E5F-11CB-4853-B909-4550F93614FF_L0_001_1727109796.477205_o_FullSizeRender.jpg, skipping | 2024-09-27 13:06:51.310096 | WARNING | HashService | Failed to hash file /private/var/mobile/Containers/Data/Application/57135014-AADD-4516-A9FA-719F61C74702/tmp/.image/31DF2B1E-440B-48B5-982B-F7BEAE3C1297_L0_001_1727109796.498599_o_FullSizeRender.jpg, skipping | ```Additional information
Note: I am unable to reproduce the issue multiple times on the same app, it seems like it fails once and after it just silently fails the backup, staying stuck loading. That said, it can be reproduced by deleting and reinstalling the app.