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immich-app / immich

High performance self-hosted photo and video management solution.
https://immich.app
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Issue with thumbnail with Live Photos #13326

Open TheMoodBoardz opened 2 weeks ago

TheMoodBoardz commented 2 weeks ago

The bug

It seems after a photo is uploaded to immich from any of my Apple devices - the uploaded photo won’t display the content or thumbnail at all and when you download the file nothing appears

The OS that Immich Server is running on

Ubuntu 22.04 (Cloudron Version)

Version of Immich Server

v1.117.0

Version of Immich Mobile App

v1.117.0

Platform with the issue

Your docker-compose.yml content

Not Applicable

Your .env content

Not Applicable

Reproduction steps

I am not exactly sure what is causing the issue but do note other people have had it and it’s supposed to have been fixed

Relevant log output

No response

Additional information

No response

SKBotNL commented 2 weeks ago

What are you using to view the photos? It's possible that your photos are HEIC which only Safari supports

TheMoodBoardz commented 2 weeks ago

I turned on live photo taking on my devices around 6 months ago - typically what it would do is upload the photo & then generate the thumbnail. It stopped doing at around 2 months ago & I noticed it was the same issue as in #12634 & #12810.

It's still not resolved for me - it has no issue generating the thumbnail for screenshots or RAW photos/videos.

alextran1502 commented 2 weeks ago

Are you using hardware acceleration by chance? I am using LivePhotos as well and haven't been able to reproduce the issue

TheMoodBoardz commented 2 weeks ago

Are you using hardware acceleration by chance? I am using LivePhotos as well and haven't been able to reproduce the issue

No - Hardware acceleration is disabled.

peterbeck commented 2 weeks ago

I'm having the same issue and there are just placeholders/errors instead of thumbnails.. Previews never appear, even after regenerating missing thumbnails.

2024-10-10-135148_840x321_scrot

no settings were changed, it just appeared since (maybe) the last 2-3 updates (running in docker). Photos are taken with a iPhone 13 mini if that's relevant. But it's the same issue when uploading a png or jpeg from the browser. Sometimes, one of many thumbnails are generated after many days, but from the same series of photos taken on the phone. Very strange...

[update] I think my issue could be related to #12731 and #13109

TheMoodBoardz commented 2 weeks ago

I have also noticed that a few screenshots taken on iPhone will cause the same issue. Though I have noticed the live GIF that plays when you hover over the Play icon does display correctly but not on every photo that was a taken with Live Photos