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imnotteixeira / dissertation

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[Paper] The cost of interrupted work: More speed and stress #41

Closed imnotteixeira closed 3 years ago

imnotteixeira commented 3 years ago

https://www.scopus.com/record/display.uri?eid=2-s2.0-57649195239&origin=reflist&sort=r-f&src=s&nlo=&nlr=&nls=&sid=794284085087747e1e35b90f8cd830de&sot=b&sdt=cl&cluster=scosubjabbr%2c%22COMP%22%2ct&sl=44&s=TITLE-ABS-KEY+%28web+application+offline+mode%29

We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality. Our data suggests that people compensate for interruptions by working faster, but this comes at a price: experiencing more stress, higher frustration, time pressure and effort. Individual differences exist in the management of interruptions: personality measures of openness to experience and need for personal structure predict disruption costs of interruptions. We discuss implications for how system design can support interrupted work. Copyright 2008 ACM.

imnotteixeira commented 3 years ago

This should be in the intro of the offline section since it's more of a user behavior thing

imnotteixeira commented 3 years ago

It shows that, even though people complete interrupted tasks in less time with no quality drop, these conditions make users work faster, increasing stress and frustration.

The lack of offline interaction would force users to interrupt their task of inputting the desired information. That would increase stress when adding it later once they connect again, as they would try to do it fast while that information still has relevance.