impresspages / ImpressPages

ImpressPages is php framework with admin panel. Build functional website in one hour.
http://www.impresspages.org
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help. can't log in anymore #826

Open hetkledingpunt opened 7 years ago

hetkledingpunt commented 7 years ago

hi we're a clothesbank for the poor from the Netherlands without any clue of programming. A few week ago, when logging in the usual way (same password/username) to our website www.hetkledingpunt.nl via www.hetkledingpunt.nl/admin, we get the error pasted underneath. The company we got our website from advised us to go and ask at the "impress pages forum". I'm hoping that's were i'm now but don't know for sure. Can anybody help us? Your help will be greatly appreciated!! het kleding punt

Menu Fatal error: Uncaught exception 'Ip\CoreException' with message 'Can't find view file '/var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/Module/Admin/View/bootstrapNav.php' (Error source: /var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/View.php line: 444 )' in /var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/View.php:327 Stack trace: #0 /var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/View.php(44): Ip\View::findView('/var/www/client...') #1 /var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/View.php(444): Ip\View::create('/var/www/client...', Array) #2 /var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/Module/Admin/View/toolbar.php(17): Ip\View->generateMenu('admin_navigatio...', Array, 'bootstrapNav.ph...') #3 /var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/View.php(204): require('/var/www/client...') #4 /var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/Module/Admin/System.php(95): Ip\View->render() #5 /var/www/clients/client19438 in /var/www/clients/client19438/web15685/web/ip_cms/includes/Ip/View.php on line 327

jankus commented 7 years ago

This error says that one of the files is missing (bootstrapNav.php). Ask your hosting provider what has changed just before this error started to show up. Core files cannot disappear without a reason.

hetkledingpunt commented 7 years ago

we didn't change or removed anything. Hosting provider keeps referring me to this forum, saying it's beyond their realm of control. i have no insight whatsoever in programming....

maskas commented 7 years ago

Your hosting company may have a backup. Try to ask if they can restore a week or month old version of the website.

hetkledingpunt commented 7 years ago

i'll try...they say their price is too low for such services and that i should consult this forum. there are no other options?

mrx commented 7 years ago

Have you contacted the person who made your website?

maskas commented 7 years ago

ImpressPages is an open source software. No one is paid to do the support. But from the error, that I see, I'm convinced, that some files just have disappeared from the server. That may be again because this is a very cheap hosting :)

hetkledingpunt commented 7 years ago

@maskas, the website indeed costs only euro 17,- per year.

the company says i should contact a webmaster. I asked where to find one, they said i should ask her and that there is nothing they can do for me...

@mrx i made the website, at least by logging in and dragging and droppig widgets. No programming involved or anything.

Is there anything i can do, besides hiring a webmaster, to fix this problem? is no, were can i hire one for cheap? (we're a no profit organization with much funds, just a couple of (grand)mothers wanting to help families in need)

jankus commented 7 years ago

@hetkledingpunt if that file is the only issue, ask your hosting to put this file in an appropriate location to restore it - https://github.com/impresspages/ImpressPages/blob/v3.9/ip_cms/includes/Ip/Module/Admin/View/bootstrapNav.php

If there are more error, please find which version of ImpressPages you are using.

P.S. did you install ImpressPages by yourself or someone helped you to do this?

eazuka commented 7 years ago

i may be able to help if this error still persist by tomorrow. Just let me know here if you need help by tomorrow

timvandenhende commented 6 years ago

@hetkledingpunt , is this fixed?