Seek crashing on startup on some iOS devices

inaturalist / SeekReactNative

Seek v2, built with React Native for Android and iOS

https://www.inaturalist.org/pages/seek_app

MIT License

155 stars 26 forks source link

Seek crashing on startup on some iOS devices #441

Open tiwane opened 2 years ago

tiwane commented 2 years ago

Is this a camera bug? If so, please head to react-native-inat-camera library and fill out a bug report there.

Describe the bug Users tap on the app but it crashes before they get past the splash screen.

To Reproduce Steps to reproduce the behavior:

Open the app.
App starts but crashes before reaching the Home screen

Expected behavior App should be usable.

Screenshots If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

Device: iPhone SE with 128 gb of storage
OS: iOs 15.4.1
Version 2.13.6

Additional context

tiwane commented 2 years ago

Received another report of this. User says they have an "iPhone 12 Pro Max with 15.1 iOS and I’ve got 81 GB of available storage. I think I have about 50 to 80 identified species." They said they've updated the app, so they should be using 2.14.2.

Screen recording here https://inaturalist.slack.com/archives/C9KMT4MK2/p1659385627754619

jtklein commented 2 years ago

Yes, I have found the native crash report I think based on the device info and version. Native crash happened in RCTImageLoader, so a network request was made to an image but errored (Crash in [RCTImageLoader _loadURLRequest:progressBlock:completionBlock:]).

Overall the crash appeared on 30 devices in the last year, so maybe not something I would give a high priority.

tiwane commented 2 years ago

Got another report, which I posted to Slack here. iPhone 13, iOS 15.7, 2.14.3 (252).